Sales Co(Internal Applications Only - Heidedal)

Cashbuild Limited; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Cashbuild Limited in Bloemfontein (Heidedal) is seeking a Sales Co to grow sales through customer interaction, costing of building plans, and issuing accurate quotations while maintaining housekeeping and merchandising standards and delivering a cost-effective service.

The role emphasises customer service, plan reading (advantage), and strong organising, planning and delegation skills, with focus on deliveries, loyalty programs and safety compliance.

Qualifications

• Grade 12 or equivalent.
• 5+ years related experience or 10 years work related experience.
• Plan reading experience advantageous.
• Ability to communicate in English and local dominant language.
• Above average numeric skills.
• Proven ability to provide exceptional Customer Service.
• Proven ability to work under pressure.
• Must be computer literate.
• Strong organising, planning and delegation skills.

Responsibilities

• Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading building plans and ensuring quotations are correct within the agreed timeframe.
• Manage telephone calls, answer and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the store.
• Communicate bulk deposit transfers to Customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Manage an efficient delivery service and ensure correct rates.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made.
• Record, follow up and resolve Customer Complaints.
• Ensure efficient Customer Service at all times.
• Telephone etiquette to ensure calls answered promptly.
• Store Standards: Ready for Business checks, price changes, planograms.
• People Management: ensure staff present, backup available, daily duties.
• OHSA Safety: ensure safety standards are adhered to, PPE usage.
• Security Awareness: watch for suspicious activity and password security.

Skills

Plan reading

English communication

Numeric skills

Customer Service

Work under pressure

Computer literacy

Organising & planning

Delegation skills

Education

Grade 12

Job description

Sales Co(Internal Applications Only - Heidedal)

About the job Sales Co(Internal Applications Only - Heidedal)

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Key Performance Area:

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.