General Assistant(External Applications Only)

P&L; Siyabuswa; On-site; ZAR 96,000 - 120,000; Full time

Job summary

P&L in Siyabuswa provides a General Assistant role focused on in-store customer service, stock loading, merchandising, shelf price labelling and general housekeeping in the designated area.

The position requires Grade 12 or 1 year of related experience, English and local language communication, basic maths, and willingness to work shifts, weekends and public holidays. Apply to join a busy retail team.

Qualifications

• Grade 12 or 1 year related experience.
• Ability to communicate in English and local language.
• Ability to perform basic calculations accurately.
• Willing to work shifts, weekends and public holidays.
• Able to work under pressure.

Responsibilities

• Provide comprehensive customer service in-store.
• Load and merchandise stock; label shelf prices; maintain housekeeping.
• Acknowledge customers, determine needs and assist with product queries.
• Assist with additional services and ensure safe, unobstructed aisles.
• Maintain accurate pricing and comply with OHSA safety rules.

Skills

Customer service

Communication

Attention to detail

Pressure handling

Education

Grade 12

Job description

General Assistant(External Applications Only)

About the job General Assistant(External Applications Only)

Description:

Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirements:

• Grade 12 or minimum of 1 (one) year work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must be willing to work shifts, weekends and Public Holidays
• Must be able to work under pressure

Key Performance Area:

Description

Customer Service

• Acknowledge all Customers and determine their needs
• Advise Customers correctly on product
• Assist Customer with any product queries
• Assist with Customer complaints timely
• Add on sales, e.g. paint v/s paint brushes, thinners, etc.
• Ensure efficient Customer service by ensuring that Customer's purchases are loaded without any delays
• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
• Advise Customers on the additional services provided:
  • Delivery service / bulk deposits
  • Glass cutting
  • Plan reading
  • Credit programmes
  • Special orders
  • Trusses
  • Distant ordering
  • VIC Customer Programme
• Must be certified in Product Knowledge
• Must be available in aisle of responsibility
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager

Ready for Business

• Adhere to Ready for Business and Beyond my Control as per the CB Way

Loss Prevention and Security

• Identify any gaps in the displays, investigate causes and report any concerns to management
• Be aware of suspicious behaviours or people and report any suspicions to management
• No product to be loaded for a Customer without proof of purchase or required documentation

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.