Sales Co(Internal Applications Only)

Cashbuild Limited; Harding; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Cashbuild Limited stores are seeking a Sales Co (Internal Applications Only) to grow sales through constant customer interaction, accurate quotations, and excellent service. You will handle plan reading, ensure pricing accuracy, and coordinate delivery and follow-ups to maintain high store standards.

The role emphasizes organizing, planning, and delegation, with focus on customer loyalty programs and efficient delivery, while maintaining OHSA safety and housekeeping across the store.

Qualifications

• Grade 12 and 5+ years related experience or 10+ years related experience required.
• Plan reading experience would be advantageous.
• Ability to communicate in English and the dominant local language.

Responsibilities

• Issuing and following up on quotations to generate sales.
• Manage quotation process and control Special Orders.
• Read building plans and ensure quotations are correct and within timeframes.
• Manage telephone calls and ensure prompt follow-ups.
• Conduct competitor analysis to keep store competitive.
• Communicate bulk deposit transfers to customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Deliver an efficient delivery service with correct rates and timely deliveries.
• Record, follow up and resolve customer complaints; ensure good customer service.
• Ensure store standards and planograms are implemented correctly.

Skills

Customer service

Numerical skills

English communication

Computer literacy

Organizing & planning

Delegation

Plan reading

Education

Grade 12 + 5 years related experience

10 years work related experience

Job description

About the job Sales Co(Internal Applications Only)

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Key Performance Area:

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.