Sales Broker Support

Red Ember Recruitment (PTY) Ltd; Bloemfontein; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd seeks an experienced Sales Broker Support professional in Bloemfontein. You will provide administrative and technical support to broker consultants, handling quotations, underwriting requirements, broker queries, and policy transactions.

The role requires detail orientation, service-driven mindset, and solid knowledge of short-term insurance, with strong communication and stakeholder relationship skills to ensure SLA targets are met.

Qualifications

• Matric certificate.
• Minimum of 3 years’ relevant experience in commercial underwriting and/or sales support within the short-term insurance industry.
• Technical knowledge of short-term insurance products and processes.
• Commercial and agricultural insurance knowledge will be advantageous.
• Experience with policy administration, insurance product systems and TIAL will be advantageous.
• Computer literacy, including proficiency in Microsoft Office.
• Strong planning and organisational skills.
• Analytical thinking and problem-solving abilities.
• Excellent interpersonal and relationship-building skills.
• Strong verbal and written communication skills.
• High levels of accuracy and attention to detail.
• Ability to manage deadlines and prioritise tasks effectively.
• A collaborative, team-oriented approach.
• Professional client service and a proactive attitude.

Responsibilities

• Apply underwriting policies and procedures when assisting with broker-related activities.
• Compile quotations, including suggested rates and pricing, on behalf of broker consultants.
• Build and maintain effective working relationships with internal teams, brokers and external stakeholders.
• Accurately record and maintain details of insurance transactions.
• Handle broker queries professionally, both telephonically and in writing.
• Ensure compliance with applicable FAIS requirements and internal procedures.
• Monitor and meet service-level agreement (SLA) deadlines.
• Provide technical short-term insurance knowledge and support to broker consultants.
• Assist in ensuring the efficient and timely processing of broker requests.

Skills

Underwriting knowledge

Communication skills

Broker support

Relationship-building

Attention to detail

Time management

Teamwork

Client service

Problem solving

Analytical thinking

Education

Matric certificate

Tools

Microsoft Office

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Bloemfontein, South Africa | Posted on 29/10/2026

Red Ember Recruitment is seeking an experienced Sales Broker Support professional on behalf of our client, based in Bloemfontein

The successful candidate will provide comprehensive administrative and technical support to broker consultants, ensuring the efficient handling of quotations, underwriting requirements, broker queries and policy-related transactions.

This role requires a detail-oriented and service-driven individual with sound technical knowledge of short-term insurance, strong communication skills and the ability to maintain excellent relationships with internal and external stakeholders.

• Apply underwriting policies and procedures when assisting with broker-related activities.
  
• Compile quotations, including suggested rates and pricing, on behalf of broker consultants.
  
• Build and maintain effective working relationships with internal teams, brokers and external stakeholders.
  
• Accurately record and maintain details of insurance transactions.
  
• Handle broker queries professionally, both telephonically and in writing.
  
• Ensure compliance with applicable FAIS requirements and internal procedures.
  
• Monitor and meet service-level agreement (SLA) deadlines.
  
• Provide technical short-term insurance knowledge and support to broker consultants.
  
• Assist in ensuring the efficient and timely processing of broker requests.
  

Requirements

• Matric certificate.
  
• Minimum of 3 years’ relevant experience in commercial underwriting and/or sales support within the short-term insurance industry.
  
• Technical knowledge of short-term insurance products and processes.
  
• Commercial and agricultural insurance knowledge will be advantageous.
  
• Experience with policy administration, insurance product systems and TIAL will be advantageous.
  
• Computer literacy, including proficiency in Microsoft Office.
  
• Strong planning and organisational skills.
  
• Analytical thinking and problem-solving abilities.
  
• Excellent interpersonal and relationship-building skills.
  
• Strong verbal and written communication skills.
  
• High levels of accuracy and attention to detail.
  
• Ability to manage deadlines and prioritise tasks effectively.
  
• A collaborative, team-oriented approach.
  
• Professional client service and a proactive attitude.