Sales Assistant- Contract

Ted Baker; KwaZulu-Natal; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Comprehensive health benefit

Quarterly Uniform allowance

Staff discount (50% off for you and您的家

Company performance incentive scheme

Job summary

Crocs Pavillion is seeking a Sales Assistant to join its retail team. The role emphasizes delivering excellent customer service, stock replenishment, and daily store operations in a fast-paced environment.

Ideal candidates have at least 1 year of customer service experience, Grade 12, and a willingness to participate in ongoing training and promotional activities. Flexible shifts are required to meet store needs.

Qualifications

• Grade 12 or equivalent.
• Minimum 1 year of customer service experience.
• Crocs product knowledge advantageous.
• Able to work flexible shifts.

Responsibilities

• Acknowledge every customer within 30 seconds and deliver excellent service.
• Manage stock and assist with inventory from the storeroom daily, including tagging and pricing.
• Keep store clean and tidy; assist with opening/closing duties and daily operations.
• Participate in quarterly training, receive monthly feedback, and progress through Crocs rookie pack.

Skills

Customer service

Communication

Retail experience

Education

Grade 12 or Equivalent

Job description

Crocs Pavillion is looking for Sales Assistant to join their team.

Well established leading-edge international brand in the Retail sector is looking to appoint someone in the role of a Sales Assistant.

Company Values:

• We commit to the wellbeing of our team
• We work with a positive attitude
• We believe in our team

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Crocs customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Crocs fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the Crocs standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage

Why work for us:

• Fast growing and well-established brand
• Extensive growth opportunities within
• Company upskills employees and provide training opportunities

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.