Sales and Technical Manager

Boardroom Appointments; Pinetown; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Boardroom Appointments is seeking a Sales and Technical Manager in KwaZulu-Natal. Build strong customer relationships, manage sales budgets and gross margins, and respond to complaints within 24 hours while coordinating technical service requests.

The ideal candidate holds an engineering degree (B-Tech or BSc in Mechanical, Electrical, or Mechatronics), has prior technical sales experience, is proficient in Excel, self-motivated, and has own transport; residence around Howick/Pietermaritzburg is

Qualifications

• Engineering degree (B-Tech or BSc Mechanical, Electrical or Mechatronics).
• Previous experience in a technical sales role.
• Proficient in Excel.
• Own transport and valid driver’s license.
• Excellent written and verbal communication in English.

Responsibilities

• Build strong relationships with customers personally and professionally.
• Manage sales budget and gross margin.
• Attend to customer complaints effectively and respond within 24 hours.
• Respond to customers' technical service requests, troubleshoot issues, identify fault, and ensure root cause is fixed.
• Implement preventative maintenance programmes and visit customers to conduct equipment audits.
• Identify and achieve measurable technical and process developments and improvements.
• Liaise between customer, planning, and internal sales to ensure accurate forecasting.
• Understand the customer's business deeply and provide packaging solutions.

Skills

Customer relationships

Sales budgeting

Technical service

Root cause analysis

Organisation

Self-motivated

Excel

English proficiency

Own transport

Education

Engineering degree (B-Tech or BSc Mechanical/Electrical/Mechatronics)

Tools

Excel

Job description

About the job Sales and Technical Manager

Sales and Technical Manager

Key Performance Areas

• Build strong relationships with customers personally and professional
• Manage sales budget and gross margin
• Attend to customer complaints effectively and respond within 24 hours
• Respond to customers technical service requests, troubleshoot technical issues, identify the fault, and ensure root cause is fixed
• Implement preventative maintenance programmes and visit customers to conduct equipment audits
• Identify and achieve measurable technical and process developments and improvements, innovative for corrective measures.
• Liaise between customer, planning, and internal sales to ensure accurate forecasting
• Understand the customers business deeply and provide packaging solutions
• Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics only)
• Previous experience in a technical sales role
• Organised, with the ability to build relationships at all management levels within customer organisations
• Proficient in Excel, able to generate reports and work with numerical data
• Highly self-motivated, energetic, and capable of motivating others
• Proficient in English able to read, write, and communicate professionally
• Own transport
• Should youreside in or around the Howick / Pietermaritzburg area is an advantage