Sales and Service Support Administrator

DataCall.digital; Johannesburg; On-site; ZAR 201,000 - 223,000; Full time

Job summary

DataCall invites an organised Sales and Service Support Administrator to manage the deal lifecycle from initial client call through to installation and sign-off. You will support IT and Sales, liaise with suppliers and finance houses, process orders, get finance approvals, and ensure all documents are signed and tracked for every deal.

Based in Johannesburg, this full-time, on-site role requires meticulous attention to detail, excellent communication, and strong spreadsheet skills to keep

Qualifications

• Solid understanding of how sales deals are structured with basic accounting.
• Exceptional attention to detail to spot discrepancies early.
• Strong written and verbal communication with clients and suppliers.
• Excellent time management across multiple deal, stock and contract workflows.
• Proficient spreadsheet skills and system processing.

Responsibilities

• Respond to client calls and handle deal and service queries timely.
• Confirm stock with suppliers and generate purchases for approval.
• Load orders onto the BPO portal accurately on the same business day.
• Create SLA, addendum and Master Rental documents and ensure signatures.
• Prepare credit applications and maintain pricing in Cloud Quote.
• Obtain finance approvals and submit payouts for completed deals.
• Compile client contracts and manage signing on return and PODs.

Skills

Attention to detail

Time management

Communication

Organization

Problem solving

Tools

BPO portal

Cloud Quote

SLA loading

PO/GRN system

Global Search

Job description

Sales and Service Support Administrator

DataCall | Full-time, on-site | Reports to the Admin Manager

About the Role

Are you the organised, detail-obsessed coordinator who keeps deals moving from first call to final installation? DataCall is looking for a Sales and Service Support Administrator to sit at the heart of our deal lifecycle - supporting our IT and Sales teams, liaising with suppliers and finance houses, and making sure every deal is processed accurately, every document is signed, and every stakeholder is kept in the loop.

This is a full-lifecycle role: you will own the administrative thread that runs from client call response, stock confirmation and purchase orders, through finance approvals, pay-outs and contract compilation, right through to installation follow-up and proof-of-delivery sign-off.

What You Will Be Doing

• Responding to client calls and handling deal and service queries in a timeous manner, escalating unresolved matters to management.
• Confirming stock with suppliers, generating purchase acquisitions for approval, and GRN-ing all stock for deals.
• Loading all new orders onto the BPO portal accurately and on the same business day.
• Creating SLA, addendum and Master Rental documents, and ensuring addendums are signed.
• Preparing complete credit applications, and loading new products and maintaining pricing on Cloud Quote.
• Obtaining finance house approvals and submitting pay-outs for completed deals within agreed timeframes.
• Compiling accurate client contracts, managing correct signing on return, and handling porting paperwork and extension lists.
• Following up on installations for deal completion and signing off all delivered materials with PODs.
• Managing external cabling and networking suppliers to ensure timeous delivery, and loading SLAs onto Global Search.
• Keeping management and all stakeholders informed with status reports on deals, finance and contracts.

Systems You Will Work With

• Experience with the following is an advantage; full training on our internal platforms is provided:
• BPO (Business Process Outsourcing portal)
• Cloud Quote (product loading and pricing)
• SLA loading and document management
• Purchase Order / GRN system
• Global Search and internal deal-tracking and reporting tools

What We Are Looking For

• Solid understanding of how sales deals are structured, with basic accounting and invoicing principles.
• Exceptional attention to detail - you spot discrepancies before they become billing or stock errors.
• Strong verbal, written and listening communication skills, with the ability to manage client expectations clearly.
• Excellent time management and prioritisation across concurrent deal, stock and contract workflows.
• Highly proficient computer skills, particularly spreadsheets and system processing.
• Proven ability to liaise with suppliers and coordinate across Sales, Service, Finance and management.
• Meticulous and highly organised
• Strong communication and interpersonal skills
• Forward thinking with a high degree of initiative - and focused on results
• Self-motivated, displays resilience and persistence
• Possess confidence and authority to obtain information and follow a task to completion
• Applies logic and commercial reason to decision making
• Able to manage competing priorities to commercial effect
• Accepts responsibility for own actions and the achievement of intended outcomes
• Able to work independently and complete tasks within deadlines
• Effective in a team-based environment and in support of team objectives
• Communicates information effectively in a friendly and supportive manner
• Available to work on a full-time basis in-office

Package R18 000 - R20 000 depending on experience.