Credit Controller

Potentiam Ltd; Cape Town; Hybrid; ZAR 260,000 - 340,000; Full time

Job summary

Potentiam Ltd is seeking a Credit Controller to manage aged debt, monitor client accounts, and ensure timely collections, while supporting cash flow and internal controls. The role requires strong experience in credit control, ERP systems, and accurate financial records.

You will work with Finance, Sales, and Customer Success teams in a hybrid setup, focusing on reducing delinquencies, improving processes, and maintaining robust customer relationships. AAT/CICM qualifications are advantageous.

Qualifications

• Experience in credit control or accounts receivable within a fast-paced finance environment.
• Proficient in accounting ERP systems (Sage, SAP, NetSuite) with advanced Excel skills.
• Strong numerical and analytical skills with attention to detail.
• Highly organised with ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills to engage with stakeholders.
• Understanding of credit risk assessment and collections procedures.

Responsibilities

• Own end-to-end credit control process to collect invoices and reduce aged debt.
• Contribute to credit assessments for new and existing clients and recommend credit limits.
• Monitor customer accounts and allocate payments; resolve discrepancies.
• Oversee invoicing, statements generation and distribution.
• Use financial systems to improve efficiency and support automation/reporting.
• Collaborate with Sales, Customer Success, and Finance to resolve billing queries.

Skills

Credit control experience

ERP systems

Numerical analysis

Organisation

Communication

Credit risk

Finance qualifications

Education

AAT

CICM

Tools

Sage

SAP

NetSuite

Excel

Job description

Potentiam is a rapidly growing global offshore solutions provider, connecting skilled technical professionals with leading UK and European companies. With established offices in South Africa, Romania, and India, and our newest location in Brazil, we continue to expand our global presence to support businesses in scaling effectively and sustainably.

Our mission is to help companies build high-performing offshore teams while ensuring our people have clear career development and growth opportunities. Potentiam manages all aspects of HR, payroll, infrastructure, and staff development, while our clients directly oversee their teams’ day-to-day responsibilities and role-specific training.

With ambitious growth plans to reach over 500 team members globally within the next 3–4 years, Potentiam offers an exciting, fast-paced environment where people, purpose, and performance come together.

Company website - https://potentiam.co.uk/

Purpose of role

The Credit Controller will be responsible for managing and reducing the company’s aged debt while ensuring timely and accurate collection of outstanding payments. This role involves monitoring client accounts, assessing credit risk, reconciling balances, and maintaining accurate financial records.

The position plays a critical part in protecting cash flow, maintaining strong customer relationships, and ensuring adherence to internal controls and credit policies. It requires a high level of accuracy, excellent organizational skills, and the ability to work both independently and collaboratively with Finance and wider business teams.

Duties and responsibilities

• Take ownership of the end-to-end credit control process, ensuring timely collection of outstanding invoices and effective reduction of aged debt.
• Contribute to credit assessments for new and existing clients, recommending and appropriate credit limits in line with company policies & working with the Credit Control Manager to ensure controls.
• Support the Credit Manager in monitoring and reconciling customer accounts, ensuring all payments are accurately allocated and discrepancies are resolved promptly.
• Oversee the timely and accurate generation, processing, and distribution of invoices, and statements.
• Utilise financial systems to improve efficiency in credit control processes, including contribution to implementing automation and reporting enhancements where applicable.
• Work cross-functionally with Sales, Customer Success, and Finance teams to resolve billing queries, disputes, and ensure positive customer engagement.

Skills/Experience

• Demonstrable experience in credit control or accounts receivable within a fast-paced finance environment, with a consistent track record of reducing aged debt and improving cash flow.
• Proficient in the use of accounting and ERP systems (e.g., Sage, SAP, NetSuite), with advanced Excel skills including data analysis, pivot tables, and reporting.
• Strong numerical and analytical skills, with a keen eye for detail and a methodical approach to problem-solving.
• Highly organised with the ability to manage multiple priorities, meet deadlines, and remain calm under pressure.
• Excellent communication and interpersonal skills, with the confidence to engage with internal stakeholders and external clients to resolve queries and disputes.
• Understanding of credit risk assessment, collections procedures, and relevant financial regulations.
• Finance-related qualifications (e.g., AAT, CICM) are advantageous but not essential where equivalent experience is demonstrated.

Location and Hours

09h00 – 18h00

Hybrid

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