Internal Sales Support Specialist

First Distribution; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

First Distribution is seeking an Internal Sales Support to service existing clients and respond to new inquiries, supporting the external sales team and upholding the brand positively and professionally.

The role focuses on efficient quotation administration, order processing, and prompt responses to reseller inquiries, with emphasis on accurate CRM updates and cross-functional collaboration within Johannesburg and across Africa.

Qualifications

• Matric required.
• 2–3 years of internal sales support experience within the ICT Distribution industry.

Responsibilities

• Administrate reseller quotations: handle inbound inquiries, provide quotes, product info, and pricing.
• Process sales orders and arrange dispatch and administration of products/services.
• Receive, manage, or escalate customer complaints related to the sale of products/services.
• Respond to Account Manager/Reseller within 2 hours with quote/SLAs.
• Ensure quotes are created in CRM before release, with opportunities and tracking notes.

Skills

Self-motivation

Communication

Relationship management

Initiative

Time management

Account management

Influence

Calm under pressure

Education

Matric

Job description

MAIN PURPOSE OF POSITION

The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Responsibilities

• Perform administration of reseller quotations: receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
• Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is created in the Customer Relationship Management (CRM) system prior to releasing the quotation, including steps to load opportunity, load quote, check values, and add tracking notes.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers as needed.
• Revise quotes as required (e.g., amendments to the bill of materials and exchange rates).
• Escalate to Vendor for pricing and discount queries, or when Vendor is outside of Service Level Agreements, in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers.
• Compile and distribute backlog reports on a weekly basis or as needed.
• Perform general administration duties in line with capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information and keep brand folders updated.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for Johannesburg and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands quoted, ensuring a thorough understanding of each brand.
• Ensure multi-skilling by gaining knowledge from pre-sales and brand managers to perform entry-level configurations.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies

• During the first week of employment, you will be provided with a learning map to guide your on-the-job training.

Minimum Qualifications

• Matric
• 2–3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong self-motivational and empowerment skills
• Strong communication skills
• Strong relationship and self-management skills
• Initiative
• Work well with all kinds of people
• Remains calm under pressure
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Excellent time management skills

Ability to meet Job Requirements

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements

• Office-based working environment
• Semi-formal dress code
• Working hours are from 08:00 – 17:00
• Excellent international business language skills (English), both written and verbal
• Reliable transport to and from the office

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role