Sales Administrator

DFA; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Maziv in Durban is seeking a meticulous Sales Administrator to support the Sales and Sales Operations teams within a telecommunications environment. You will process customer requests, handle quotations and orders, maintain accurate system data and coordinate with internal departments to meet service levels.

The role demands high accuracy, attention to detail and adherence to established processes to ensure a smooth customer and sales experience.

Qualifications

• Grade 12 / National Senior Certificate.
• Post-school qualification in business administration, sales, customer service or related field is advantageous.
• 2-3 years of experience in sales administration, order administration, customer care or a comparable operational support environment; telecommunications experience is advantageous.
• Working knowledge of CRM/case-management systems such as Salesforce and competent use of Microsoft 365 applications, especially Outlook and Excel.
• Experience working with quotations, order capture, service-level targets, data validation and multi-stakeholder follow-up is preferred.

Responsibilities

• Prepare accurate quotations and feasibility requests from complete customer requirements.
• Generate and send quotations during the same customer interaction where feasible and follow up all pending quotations within 48 hours.
• Monitor transactions outside agreed quote service levels, investigate causes and support corrective action and data-quality improvements.
• Minimise revisions and rework by validating customer, commercial and technical inputs before submission.
• Continuously monitor assigned email, CRM and case-management queues and acknowledge incoming cases.
• Process new quotes within the applicable target timeline and prioritise upgrades, downgrades, relocations and change requests for same-business-day handling where the process allows.
• Capture and confirm new orders accurately and promptly; process amendments and changes without avoidable delay.
• Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI and Tachyon information where relevant.
• Identify automation or robotics failures affecting processing and coordinate resolution or escalation.
• Own assigned internal cases from service delivery, planning and activation teams and external cases received from customers.
• Maintain accurate case notes, next actions and dates; update the issue tracker at least weekly.
• Drive assigned legacy cases to closure and escape blockers using defined channels.
• Identify recurring issues, document root causes and recommend practical preventive or process-improvement actions.
• Provide professional, customer-centric service and clear guidance on next steps.
• Manage time effectively and remain available for case management during designated working hours.
• Prioritise urgent matters without compromising accuracy and quality.
• Collaborate across teams, share knowledge and take ownership of actions and outcomes.

Job description

Join the Maziv family as our Sales Administrator and help shape the future of connectivity across South Africa. At Maziv, we believe in the power of human connection. We connect to positively impact lives, drive progress and shape a better future for all through cutting-edge technology.

Our success is built on a dynamic, forward-thinking culture where we prioritise our people and our customers.

About Maziv

The MAZIV Group is a leading force in South Africa’s digital infrastructure evolution, established through the strategic consolidation of multiple high-impact broadband entities—including Dark Fibre Africa (DFA), Vumatel, Herotel, Rise Telecoms, SADV, VumaCam, and BritelinkMCT. Together, these businesses operate under a unified, wholesale open-access platform that is transforming the accessibility, affordability, and scalability of broadband across urban, township, and rural South Africa.

Join the family – be a Maverick!

The Sales Administratorisresponsible for providing effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. The Sales Administrator is responsible for accurately processing customer requests, managing sales-related cases and orders, maintaining system information, and coordinating with internal departments to ensure requests are completed within agreed service levels.

The role requires a high level of accuracy, attention to detail and adherence to established processes, policies and procedures to support an efficient customer and sales experience.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Quotations and Mean Time to Quote (MTTQ)

• Prepare accurate quotations and feasibility requests from complete customer requirements.
• Generate and send quotations during the same customer interaction where feasible and follow up all pending quotations within 48 hours.
• Monitor transactions outside agreed quote service levels, investigate causes and support corrective action and data-quality improvements.
• Minimise revisions and rework by validating customer, commercial and technical inputs before submission.

Customer Request and Order Administration

• Continuously monitor assigned email, CRM and case-management queues and acknowledge incoming cases.
• Process new quotes within the applicable target timeline and prioritise upgrades, downgrades, relocations and change requests for same-business-day handling where the process allows.
• Capture and confirm new orders accurately and promptly; process amendments and changes without avoidable delay.
• Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI and Tachyon information where relevant.
• Identify automation or robotics failures affecting processing and coordinate resolution or escalation.

Case Management and Issue Prevention

• Own assigned internal cases from service delivery, planning and activation teams and external cases received from customers.
• Maintain accurate case notes, next actions and dates; update the issue tracker at least weekly.
• Drive assigned legacy cases to closure and escape blockers using defined channels.
• Identify recurring issues, document root causes and recommend practical preventive or process-improvement actions.

Customer Experience and Communication

• Provide professional, customer-centric service and clear guidance on next steps.
• Manage time effectively and remain available for case management during designated working hours.
• Prioritise urgent matters without compromising accuracy and quality.
• Collaborate across teams, share knowledge and take ownership of actions and outcomes.

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

• Grade 12 / National Senior Certificate or equivalent.
• post-school qualification in business administration, sales, customer service or a related field is advantageous.
• 2-3 years of experience in sales administration, order administration, customer care or a comparable operational support environment; telecommunications experience is advantageous.
• Working knowledge of CRM/case-management systems such as Salesforce and competent use of Microsoft 365 applications, especially Outlook and Excel.
• Experience working with quotations, order capture, service-level targets, data validation and multi-stakeholder follow-up is preferred.