Retail Team Leader - Customer Experience

Placements24; East London; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Staff discounts

Medical aid contribution

Pension fund

Career development

Zusammenfassung

Placements24 in East London is seeking a customer-focused Retail Team Leader to join our on-site store. You will lead a team of sales associates, drive exceptional customer experiences, and support store operations to achieve sales targets.

The ideal candidate has retail leadership experience, excellent communication skills, and a passion for delivering high-quality service. This role requires flexibility, weekend work, and a commitment to maintaining brand standards.

Qualifikationen

• Previous experience in a retail sales or customer service role, with demonstrated leadership potential.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Proactive and problem-solving attitude.

Aufgaben

• Lead and motivate a team of retail sales associates to achieve sales goals and provide outstanding customer service.
• Ensure a consistently high level of customer experience on the sales floor.
• Assist customers with product selection, answer inquiries, and resolve issues effectively.
• Oversee daily store operations, including opening and closing procedures, cash handling, and stock management.
• Train new team members on product knowledge, sales techniques, and customer service standards.
• Maintain store appearance and visual merchandising standards.
• Monitor inventory levels and assist with stock replenishment.
• Handle customer complaints and escalations with professionalism and efficiency.
• Contribute to maintaining a positive and collaborative team environment.
• Support the Store Manager in achieving overall store objectives.

Kenntnisse

Leadership

Customer service

Communication

Sales target achievement

People management

Retail operations

Jobbeschreibung

About the Role

Our client is seeking an enthusiastic and customer-focused Retail Team Leader to join their vibrant store in East London. This is an on-site position where you will play a key role in leading a team of sales associates, driving exceptional customer experiences, and contributing to the overall success of the store. The ideal candidate will have a passion for retail, strong leadership qualities, and a proven ability to motivate and guide a team towards achieving sales targets and upholding service standards. You will be responsible for ensuring that every customer interaction is positive and memorable, fostering loyalty and repeat business. Your role involves a combination of direct customer engagement, team supervision, and operational support, making you a crucial part of the store's daily operations. This role is essential for maintaining our client's reputation for excellent service in East London.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve sales goals and provide outstanding customer service.
• Ensure a consistently high level of customer experience on the sales floor.
• Assist customers with product selection, answer inquiries, and resolve issues effectively.
• Oversee daily store operations, including opening and closing procedures, cash handling, and stock management.
• Train new team members on product knowledge, sales techniques, and customer service standards.
• Maintain store appearance and visual merchandising standards.
• Monitor inventory levels and assist with stock replenishment.
• Handle customer complaints and escalations with professionalism and efficiency.
• Contribute to maintaining a positive and collaborative team environment.
• Support the Store Manager in achieving overall store objectives.

Requirements

• Previous experience in a retail sales or customer service role, with demonstrated leadership potential.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team.
• A passion for retail and creating positive customer experiences.
• Basic understanding of inventory management and sales procedures.
• Ability to work flexible hours, including weekends and public holidays.
• Proactive and problem-solving attitude.
• Resides in or near East London.
• Enthusiasm for the brand and its products.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunity to develop leadership skills within a dynamic retail environment.
• Contribution towards medical aid and pension fund.
• Generous staff discounts on products.
• A supportive and team-oriented workplace culture.
• Be part of a reputable retail brand known for customer satisfaction.