Retail Team Lead: Elevate Customer Experience & Team Growth

Placements24; LegKraal Gate; On-site; ZAR 70,000 - 86,000; Full time

Benefits offered by this job

Leadership development

Employee discounts

Career progression

Dynamic team

Recognition

Job summary

Placements24 in Mahikeng, North West, seeks a Retail Team Lead to guide sales associates, deliver exceptional customer service, and drive store performance. You will mentor the team, coach on product knowledge, and support daily operations to achieve sales goals.

The role emphasizes leadership, collaboration, and a positive store culture, with opportunities to grow within retail operations and leadership development.

Qualifications

• Experience in retail sales with supervisory role.
• Proven customer service and sales drive.
• Strong leadership and communication skills.
• Motivates and inspires a team.
• Good organizational skills and attention to detail.
• Familiar with POS systems and inventory basics.
• Willing to work weekends and public holidays.
• Able to thrive in a fast-paced environment.

Responsibilities

• Lead and mentor a team of retail sales associates, fostering a collaborative and customer-focused environment.
• Provide ongoing training and coaching to team members on product knowledge and customer service best practices.
• Assist customers by providing exceptional service, addressing inquiries, and resolving issues promptly.
• Motivate the team to achieve individual and store sales goals.
• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Assist with inventory management tasks, including stock receiving and replenishment.
• Support the Store Manager in daily operations and implementing store strategies.
• Handle customer escalations and ensure satisfactory resolutions.
• Uphold company policies and procedures, including safety and security standards.
• Contribute to a positive and energetic store culture.

Skills

Leadership

Customer service

Team motivation

Communication

Organizational skills

Interpersonal skills

Tools

POS systems

Inventory basics

Job description

Placements24 in Mahikeng, North West, seeks a Retail Team Lead to guide sales associates, deliver exceptional customer service, and drive store performance. You will mentor the team, coach on product knowledge, and support daily operations to achieve sales goals.

The role emphasizes leadership, collaboration, and a positive store culture, with opportunities to grow within retail operations and leadership development.