Retail Team Lead: Elevate Sales & Customer Experience

Placements24; Gauteng; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Career advancement opportunities

Positive team environment

Commission opportunities

Job summary

Placements24 is seeking a Retail Sales Team Lead in Randburg to guide a team of sales associates, coach on customer service, and drive store performance. You will lead on-the-floor training, manage daily operations, and support the Store Manager in achieving store goals.

The role emphasizes developing sales talent, delivering exceptional customer experiences, and maintaining strong product knowledge across the team. Randburg-based with opportunities for growth.

Qualifications

• Previous experience in a retail sales role with proven target achievement.
• Supervisory or team-lead experience in retail.
• Excellent communication, interpersonal and leadership skills.
• Strong customer service orientation with a passion for sales.
• Ability to train and motivate a team effectively.
• Knowledge of retail sales techniques and best practices.

Responsibilities

• Lead, coach, and motivate a team of retail sales associates to achieve sales targets.
• Provide ongoing training and development to enhance team product knowledge and sales skills.
• Oversee daily sales floor operations, ensuring excellent customer service standards are met.
• Assist customers with product selection, providing expert advice and closing sales.
• Manage visual merchandising standards for the sales floor and ensure products are well-presented.
• Handle escalated customer inquiries and resolve issues promptly and professionally.
• Contribute to achieving overall store sales and performance objectives.
• Support the Store Manager in all aspects of store operations as needed.

Skills

Retail leadership

Team coaching

Sales targets

Communication

Customer service

Training & motivation

Retail sales techniques

Job description

Placements24 is seeking a Retail Sales Team Lead in Randburg to guide a team of sales associates, coach on customer service, and drive store performance. You will lead on-the-floor training, manage daily operations, and support the Store Manager in achieving store goals.

The role emphasizes developing sales talent, delivering exceptional customer experiences, and maintaining strong product knowledge across the team. Randburg-based with opportunities for growth.