Retail Store Stylist

FIELDS; Cape Town; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Staff discount

Annual incentive

Leave days

Travel allowance

Growth opportunities

Job summary

FIELDS at the V&A Waterfront in Cape Town invites an energetic Retail Store Stylist to deliver outstanding customer service, share style expertise, and ensure a seamless shopping experience. You will represent modern casual menswear with attention to detail and a collaborative spirit that fits our team.

You will manage in-store styling, handle transactions, merchandising, stock readiness, and support store operations as part of a Monday-Sunday roster.

Qualifications

• 2+ years experience in retail, hospitality, arts, in-person customer experience or related fields.
• Completed or in the process of completing a university/college degree or has at least 5 years of working experience.

Responsibilities

• Provide style advice and educate customers about our brand and journey.
• Prepare garments for sale, including steaming and tagging.
• Process sales/exchange transactions accurately per SOPs.
• Conduct end-of-day cash reconciliations and ensure sales accuracy.
• Maintain store readiness and cleanliness for customers.
• Fold, steam, and put away tried-on items; maintain displays and mannequins.

Skills

Customer service

Sales

Communication

Teamwork

Learning mindset

Education

University/college degree or 5 years experience

Job description

Position Overview:

We are seeking an enthusiastic individual to join our V&A Waterfront team as a Retail Store Stylist. You will play a role in providing exceptional customer service, offering style advice, and ensuring a smooth shopping experience. Your attention to detail, and interest in modern casual menswear will contribute to your success at FIELDS.

Culture:

At FIELDS, we take pride in fostering a culture that is innovative, supportive, and professional. We believe in creating an environment where our team members feel valued and empowered to bring their best selves to work every day. We embrace diversity and celebrate the unique skills each individual brings in a values-based workplace.

Ideal Candidate:

• Interest in contemporary menswear.
• Enjoys the business of fashion and sales.
• Values retail operations as a career.
• Characteristics of reliability, integrity, and responsibility.
• Great social skills for effective interaction in a high attention to detail environment.
• Superb communication skills and the ability to work collaboratively within a team.
• Openness to learning and contributing to the success of FIELDS.

Qualification & Requirements:

• 2+ years experience in fields of retail, hospitality, the arts, in-person customer experience or other relevant experience .
• Completed or be in the process of completing a university/college degree or has at least 5 years of working experience.

Duties:

In-Store Style and Sales:

• Provide style advice and educate customers about our brand, products, and the FIELDS journey.
• Prepare garments for sale, including steaming and adding swing tags to meet FIELDS standards.
• Process sales/exchange transactions accurately and efficiently as per our SOPs.
• Conduct end-of-day cash reconciliations, ensuring accountability for your sales and their accuracy.
• Maintain the store's readiness and cleanliness to welcome customers.
• Fold and put away items that have been tried on, and steam them if necessary.
• Ensure display areas and mannequins are well-maintained and showcase the brand according to our standards.
• This role reports to the Store Manager.

Store Back-office:

• Organise and maintain the stock room according to specifications.
• Conduct regular stock counts to ensure inventory accuracy.
• Assist with the fulfilling of online orders and other administrative tasks as required.

Work Schedule:

• Five shifts per week on a weekly (Monday-Sunday) roster.
• Each shift will be 7-8 hours long depending on the shift.

Compensation & Benefit

• Full-time employment, guided by the BCEA SA with 17 leave days per annum.
• Annual incentive in line with company policy.
• Staff rate shopping of FIELDS products.
• Late shift travel allowance.
• An innovative environment with growth opportunities.