Retail Store Manager - Drive Sales & Service

TFG Limited; Gqeberha; On-site; ZAR 260,000 - 360,000; Full time

Job summary

TFG Limited is seeking a Store Manager for Jet Bay West, Port Elizabeth. This on-site role demands leadership of a 40-hour week to drive turnover, manage expenses, and lead staff to deliver outstanding customer service and in-store merchandising excellence.

The successful candidate will have a Matric certificate and at least 3 years in retail, including 1 year in store leadership, with strong people skills and a customer-focused approach. Experience in fashion and home retail is advantageous.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year in store leadership.
• Strong customer service and sales leadership skills are essential.

Responsibilities

• Drive turnover to meet targets.
• Control expenses and optimize store profitability.
• Manage stock losses in line with company standards.
• People management including recruitment, development, and staff performance.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction through effective service delivery.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with 

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG Limited is seeking a Store Manager for Jet Bay West, Port Elizabeth. This on-site role demands leadership of a 40-hour week to drive turnover, manage expenses, and lead staff to deliver outstanding customer service and in-store merchandising excellence.

The successful candidate will have a Matric certificate and at least 3 years in retail, including 1 year in store leadership, with strong people skills and a customer-focused approach. Experience in fashion and home retail is advantageous.