Retail Stock & Merchandising Specialist

picknpay; Vrystaat; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Pick n Pay is seeking a customer-focused retail team member to support store operations and guest experiences. You will greet customers, help locate products, and explain features and benefits while upholding SOPs and display standards.

Join a busy mall environment, stay composed under pressure, and contribute to a positive, customer-centric shopping experience with strong communication and teamwork.

Qualifications

• Proven customer service experience in a retail setting.
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced shopping mall environment.
• Strong interpersonal skills and a team orientation.
• Willingness to learn and adapt to SOPs and standards.

Responsibilities

• Greet customers and assist by knowing product locations, features and benefits.
• Stock shelves according to SOPs, ensure proper display and rotation.
• Address customer queries and escalate issues when needed.
• Maintain a clean, organized store and attractive merchandising.
• Communicate clearly with customers, colleagues and management.
• Promote products and services to customers.

Skills

Customer service

Communication

Team player

English proficiency

Resilience under pressure

Retail passion

Job description

Pick n Pay is seeking a customer-focused retail team member to support store operations and guest experiences. You will greet customers, help locate products, and explain features and benefits while upholding SOPs and display standards.

Join a busy mall environment, stay composed under pressure, and contribute to a positive, customer-centric shopping experience with strong communication and teamwork.