Customer Care & Merchandising Specialist

picknpay; Oos-Kaap; On-site; ZAR 60,000 - 120,000; Full time

Job summary

Pick n Pay is hiring to uphold friendly, responsive service in-store. You will greet customers, guide them to products, explain features and benefits, and assist with locating items.

Responsibilities include stocking shelves per standards, rotating stock, keeping the store clean, and maintaining visual merchandising. You will help ensure consistent customer experiences aligned with Pick n Pay values.

Qualifications

• Must be assertive and communicate effectively.
• Align with Pick n Pay values.
• Self-motivated with development mindset.
• Strong service orientation and customer-centric approach.
• Excellent interpersonal and teamwork skills.
• Experience in retail or customer-facing roles helpful.
• Maintain store condition and visual merchandising standards.
• Check quality, rotate stock, remove expired stock.
• Prevent wastage, shrinkage and damages.
• Maintain hygiene and safe working standards.

Responsibilities

• Greet customers and provide assistance by knowing product locations, features, and benefits.
• Establish clear processes for addressing customer complaints and escalate when needed.
• Follow standard stocking procedures and ensure shelves are properly displayed and rotated.
• Maintain a clean, organized store environment and organize merchandise displays.
• Communicate effectively with customers, colleagues, and management.
• Promote products and support store merchandising goals.

Skills

Assertive communication

Customer service

Team player

Interpersonal skills

Self-motivated

Retail experience

Store merchandising

Problem solving

Job description

Pick n Pay is hiring to uphold friendly, responsive service in-store. You will greet customers, guide them to products, explain features and benefits, and assist with locating items.

Responsibilities include stocking shelves per standards, rotating stock, keeping the store clean, and maintaining visual merchandising. You will help ensure consistent customer experiences aligned with Pick n Pay values.