Retail Shop Assistant: Customer Service & Merchandising

EdUpStairs; Cape Town; On-site; ZAR 110,000 - 140,000; Full time

Job summary

Ackermans is hiring a Sample Shop Assistant at the Ackermans Support Centre in Kuilsriver. You will support daily in-store operations and help deliver a great shopping experience, reporting to the Shop Supervisor.

The role requires a Grade 12 certificate, with experience in clothing/textile retail preferred. You will work on-site with a focus on customer service, stock handling, and maintaining store standards.

Qualifications

• Proven customer service skills and ability to work to deadlines.
• High level of accuracy and attention to detail.
• Strong integrity and ethical conduct in all dealings.
• Self-motivated with pride in work; able to work independently or in a team.
• Willingness to take on supervisory duties when required.

Responsibilities

• Provide excellent customer service to create a positive shopping experience.
• Process card payments at the cashier and assist with staff accounts where needed.
• Assist with merchandising, stock checks, price accuracy, and attractive displays.
• Maintain general housekeeping, keep walkways clear, and ensure stock is neatly arranged.
• Be alert to suspicious activity and report to Supervisor with accurate details.
• Perform ad hoc duties as instructed by the Sample Shop Supervisor.

Skills

Customer service

Deadline driven

Accuracy

Integrity

Self-motivated

Teamwork

Supervisory readiness

Education

Matric / Grade 12

Job description

Ackermans is hiring a Sample Shop Assistant at the Ackermans Support Centre in Kuilsriver. You will support daily in-store operations and help deliver a great shopping experience, reporting to the Shop Supervisor.

The role requires a Grade 12 certificate, with experience in clothing/textile retail preferred. You will work on-site with a focus on customer service, stock handling, and maintaining store standards.