Retail Sales Associate - Remote

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a highly motivated Retail Sales Associate to join their remote team. You will engage customers via digital channels, answer inquiries, provide product information, and guide buyers through the online purchase process, delivering a seamless ecommerce experience.

The role emphasizes proactive communication, targets achievement, and building lasting customer relationships. You will collaborate with the marketing and ecommerce functions to stay current on products and

Qualifications

• Experience in customer service or sales, preferably retail.
• Excellent verbal and written communication.
• Familiarity with online tools and CRM software.
• Ability to work independently and meet targets remotely.
• Interest in online retail and consumer behavior.

Responsibilities

• Engage with customers via live chat, email and phone to provide service and sales support.
• Showcase product features and benefits, addressing questions and concerns.
• Process online orders accurately and efficiently, capturing customer details.
• Upsell and cross-sell relevant products and services to enhance the experience.
• Collaborate with ecommerce and marketing teams on product knowledge and promotions.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Customer service

Sales experience

Communication skills

CRM tools

Remote work

Tools

CRM software

Live chat tools

Job description

About the Role

Our client is seeking an energetic and customer-focused Retail Sales Associate to join their dynamic team, working entirely remotely. In this role, you will be the primary point of contact for customers, assisting them with inquiries, providing product information, and guiding them through the purchasing process via digital channels. You will play a crucial part in delivering an exceptional online shopping experience, driving sales, and building lasting customer relationships. This position requires excellent communication skills, a proactive attitude, and the ability to thrive in a virtual, collaborative environment, contributing to a company culture that values innovation and customer satisfaction above all else.

Key Responsibilities

• Engage with customers via live chat, email, and phone to provide exceptional service and sales support.
• Effectively showcase product features and benefits, addressing customer questions and concerns in a knowledgeable manner.
• Process online orders accurately and efficiently, ensuring all customer details are captured correctly.
• Proactively identify opportunities to upsell and cross-sell relevant products and services to enhance the customer experience.
• Collaborate with the e-commerce and marketing teams to stay updated on product knowledge and promotional activities.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• Proven experience in a customer service or sales role, preferably within the retail sector.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Proficiency in using online communication tools and CRM software.
• Ability to work independently, manage time effectively, and meet sales targets in a remote setting.
• A passion for retail and a strong understanding of online consumer behavior.

Benefits

• Competitive annual salary with performance-based incentives.
• Opportunity to work from the comfort of your own home.
• Comprehensive health and wellness programs.
• Paid time off and company holidays.
• Continuous training and professional development opportunities to enhance your retail expertise.