Retail Sales Assistant

Snowball Impact Marketing (Pty) Ltd; Cape Town; On-site; ZAR 108,000 - 156,000; Full time

Job summary

Snowball Impact Marketing (Pty) Ltd is seeking a motivated Retail Sales Associate to deliver excellent customer experiences and drive in-store sales. This role suits someone who enjoys working with people, values professional representation, and can contribute to a welcoming shopping environment.

You will support day-to-day store operations, assist customers with product selection, and help ensure the store is presented to a high standard, while maintaining strong product knowledge and

Qualifications

• Previous experience in retail, sales, customer service, or a similar client-facing role.
• Matric certificate.
• NQF LEVEL 4.
• AGE 18/29.
• Strong communication and interpersonal skills.
• Confidence in engaging with customers and identifying their needs.
• Ability to work flexible hours, including weekends and public holidays if required.
• Basic numeracy and comfort handling cash or point-of-sale systems.
• Professional appearance and a customer-focused attitude.
• Ability to work well independently and as part of a team.

Responsibilities

• Welcome and assist customers in a friendly, professional, and helpful manner
• Understand customer needs and recommend suitable products or services
• Drive sales by promoting products, upselling where appropriate, and supporting team sales targets
• Process transactions accurately and efficiently
• Handle customer questions, concerns, and basic complaints with professionalism
• Maintain a clean, organized, and visually appealing store environment
• Restock shelves and ensure merchandise is displayed correctly
• Monitor stock levels and report low or missing inventory
• Stay informed about product features, promotions, and store policies
• Support opening and closing procedures as needed
• Work collaboratively with team members to deliver a consistent customer experience
• What Success Looks Like: Customers receive prompt, knowledgeable, and friendly service
• Sales targets are consistently supported through strong customer engagement
• The store remains well-presented, stocked, and organized
• Transactions and daily operational tasks are completed accurately
• Positive customer relationships contribute to repeat business and brand trust

Skills

Communication

Interpersonal skills

Customer service

Teamwork

Education

Matric certificate

NQF Level 4

Job description

Job Title

Retail Sales Associate

About Snowball Impact Marketing (Pty) Ltd

Snowball Impact Marketing (Pty) Ltd is looking for a motivated Retail Sales Associate to help deliver excellent customer experiences and drive in-store sales. This role is ideal for someone who enjoys working with people, understands the importance of customer service, and takes pride in representing a brand professionally.

Role Overview

As a Retail Sales Associate, you will support day-to-day store operations, assist customers with product selection, and help create a welcoming shopping environment. You will play an important role in achieving sales goals, maintaining strong product knowledge, and ensuring the store is presented to a high standard.

Key Responsibilities

• Welcome and assist customers in a friendly, professional, and helpful manner

• Understand customer needs and recommend suitable products or services

• Drive sales by promoting products, upselling where appropriate, and supporting team sales targets

• Process transactions accurately and efficiently

• Handle customer questions, concerns, and basic complaints with professionalism

• Maintain a clean, organized, and visually appealing store environment

• Restock shelves and ensure merchandise is displayed correctly

• Monitor stock levels and report low or missing inventory

• Stay informed about product features, promotions, and store policies

• Support opening and closing procedures as needed

• Work collaboratively with team members to deliver a consistent customer experience

What Success Looks Like

• Customers receive prompt, knowledgeable, and friendly service

• Sales targets are consistently supported through strong customer engagement

• The store remains well-presented, stocked, and organized

• Transactions and daily operational tasks are completed accurately

• Positive customer relationships contribute to repeat business and brand trust

Required Qualifications

• Previous experience in retail, sales, customer service, or a similar client-facing role

• Matric certificate

• NQF LEVEL 4

• AGE 18/29

• Strong communication and interpersonal skills

• Confidence in engaging with customers and identifying their needs

• Ability to work flexible hours, including weekends and public holidays if required

• Basic numeracy and comfort handling cash or point-of-sale systems

• Professional appearance and a customer-focused attitude

• Ability to work well independently and as part of a team

Nice to Have

• Experience working toward sales targets or performance goals

• Familiarity with retail operations, merchandising, or stock control

• Knowledge of point-of-sale systems and basic reporting

• Experience in promotional or brand-led sales environments

Growth Opportunity

This role offers the opportunity to build valuable experience in retail sales, customer engagement, and brand representation. High-performing team members may have the chance to grow into more senior sales or team leadership responsibilities over time.

Team Culture

At Snowball Impact Marketing (Pty) Ltd, we value professionalism, teamwork, and a strong commitment to customer satisfaction. You will join a supportive environment where energy, reliability, and a positive attitude make a meaningful impact every day.