Retail Risk & Loss Prevention Controller - KwaZulu-Natal

Pepkor Speciality; Durban; On-site; ZAR 360,000 - 560,000; Full time

Job summary

Pepkor Speciality seeks a proactive Risk Administration Controller in KwaZulu-Natal to guard performance and assets. You will drive operational risk, security, and loss prevention across stores, with a focus on compliance and strategic process improvement.

The role demands strong communication, meticulous attention to detail, and the ability to operate under deadlines while collaborating across diverse teams. A valid driver’s licence and retail risk experience are essential.

Qualifications

• Minimum 3 years in retail operations with risk management or loss prevention experience.
• Must hold a valid driver’s licence.
• Strong organisational, problem-solving and time-management skills.
• Excellent verbal and written English communication.
• High accuracy and ability to work under deadlines.
• Ability to engage across cultures and across levels.

Responsibilities

• Conduct regular store visits to verify compliance with operational, financial, HR, and OHS standards.
• Monitor adherence to daily administrative processes, banking, and security measures.
• Perform thorough investigations into business risks such as theft, fraud, and leave abuse.
• Gather evidence, conduct interviews, compile comprehensive reports, and manage confidential information.
• Oversee store stocktake to ensure standard operating procedures are strictly followed.
• Investigate high-loss stores, review critical path checklists, and support stock loss action plans.
• Assist in formulating, testing, and piloting new standard operating procedures.
• Support project roll-outs and execute ad-hoc administrative functions as required.
• Manage, reconcile, and report monthly travel and operational costs within approved budgets.
• Submit required travel schedules on time and report any budget variances.
• Support store management with risk and administrative training initiatives.
• Help staff improve compliance standards through targeted coaching and follow-up monitoring.

Skills

Retail ops experience

Risk management

Driver's licence

Time management

Attention to detail

English communication

Cross-cultural collaboration

Education

Degree in Business Admin / Risk Management

Job description

Pepkor Speciality seeks a proactive Risk Administration Controller in KwaZulu-Natal to guard performance and assets. You will drive operational risk, security, and loss prevention across stores, with a focus on compliance and strategic process improvement.

The role demands strong communication, meticulous attention to detail, and the ability to operate under deadlines while collaborating across diverse teams. A valid driver’s licence and retail risk experience are essential.