Lead Retail Operations Manager - Remote

Placements24; George; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Placements24 is seeking an experienced Lead Retail Operations Manager to oversee all remote retail activities across channels. You will develop and execute strategic operational plans, manage dispersed teams, and leverage technology to enhance customer experience and performance.

The role requires a strong background in retail operations, supply chain, and analytics, plus the ability to drive cross-functional initiatives in a fully remote environment.

Qualifications

• 8+ years in retail operations management, including leadership roles.
• Experience managing complex retail operations across channels or locations.
• Strong understanding of supply chain, inventory, and logistics.

Responsibilities

• Develop and implement comprehensive retail operation strategies for remote settings.
• Lead and coach remote retail teams to high performance.
• Oversee inventory, logistics, and distribution to optimize costs and efficiency.
• Analyze sales data and customer feedback to drive data-driven improvements.
• Maintain high standards of customer service across all channels.
• Develop budgets and monitor financial targets for retail operations.
• Collaborate with marketing, sales, and product teams to ensure smooth operations.
• Identify and adopt best practices and new technologies to boost efficiency.

Skills

Leadership

Remote team management

Data analytics

Strategic planning

Retail operations

Education

Bachelor's degree in Business Administration

MBA or equivalent experience

Tools

Retail analytics software

Job description

About the Role

Our client is seeking a highly experienced and strategic Lead Retail Operations Manager to oversee and optimize their retail operations entirely from a remote capacity. This is a critical leadership role responsible for ensuring the smooth, efficient, and profitable execution of all retail activities across various virtual touchpoints. You will be instrumental in developing and implementing operational strategies, managing remote teams, and leveraging technology to enhance customer experience and drive business performance. The ideal candidate is a visionary leader with a deep understanding of retail operations, supply chain management, and performance analytics, capable of leading dispersed teams to achieve ambitious goals. This position offers a significant opportunity to influence operational excellence and contribute to the strategic direction of our client's retail division. We are looking for a forward-thinking individual who can inspire teams and implement innovative solutions in a fully remote setting.

Key Responsibilities

• Develop and execute comprehensive retail operational strategies aligned with company objectives.
• Manage and lead remote retail teams, fostering a culture of high performance and accountability.
• Oversee inventory management, supply chain logistics, and distribution processes to ensure efficiency and cost-effectiveness.
• Analyze sales data, operational metrics, and customer feedback to identify areas for improvement and implement data-driven solutions.
• Implement and maintain high standards of customer service across all retail channels.
• Develop and manage budgets for retail operations, ensuring adherence to financial targets.
• Collaborate with cross-functional departments, including marketing, sales, and product development, to ensure seamless operations.
• Identify and implement best practices and new technologies to enhance operational efficiency and customer experience.
• Conduct regular performance reviews and provide coaching and development opportunities for remote staff.

Requirements

• Minimum of 8 years of progressive experience in retail operations management, with a significant portion in leadership roles.
• Proven track record of successfully managing complex retail operations, preferably across multiple locations or channels.
• Strong understanding of supply chain management, inventory control, and logistics.
• Excellent leadership, team management, and motivational skills, particularly for remote teams.
• Proficiency in data analysis and reporting using retail analytics tools and software.
• Demonstrated ability to develop and implement strategic operational plans.
• Exceptional problem-solving and decision-making abilities.
• Experience with e-commerce operations and omnichannel retail strategies is highly desirable.
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or equivalent experience preferred.

Benefits

• Our client offers a competitive executive compensation package, including a substantial base salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance, along with retirement savings plans, are provided.
• Generous paid time off and flexible working arrangements are standard.
• Opportunities for professional development, executive training, and significant career advancement are available.
• This role is fully remote, offering unparalleled flexibility and work-life balance.
• You will be empowered to lead and innovate within a supportive and dynamic organizational culture.
• Join a company that values strategic thinking and operational excellence at the highest level.