Retail Operations Manager

MyRunway; Johannesburg; On-site; ZAR 360,000 - 540,000; Full time

Job summary

MyRunway is seeking a Retail Operations Manager in South Africa to lead a store, drive sales and enhance customer experience. You’ll own performance, pricing strategies, merchandising standards and frontline leadership to grow profitability and execute loss-prevention measures.

This hands-on role requires ownership, target-driven mindset and strong data-driven decision-making. You’ll work closely with the team to recruit, coach and develop staff, maintain inventory health, and deliver

Qualifications

• 2–3 years’ experience managing a retail store or team.
• Proven track record of achieving sales targets and commercial results.
• Strong leadership and people management skills.
• A commercial mindset with the confidence to make decisions.
• Excellent organisational and communication skills.
• Good Excel and reporting skills.
• A proactive attitude and a genuine drive to improve things.
• A willingness to roll up your sleeves and lead from the front.

Responsibilities

• Taking ownership of the store’s overall sales, profitability and performance.
• Executing pricing, markdown and promotional strategies to maximise sales.
• Driving merchandising standards that create an outstanding customer experience.
• Leading recruitment, scheduling, coaching and performance of your team.
• Reviewing store performance and using data to make commercial decisions.
• Managing inventory, stock rotation, stock accuracy and shrinkage.
• Working closely with warehouse team to move excess stock and keep inventory healthy.
• Ensuring an excellent customer experience at every touchpoint.
• Overseeing store administration, cash handling and banking procedures.
• Maintaining a safe, secure and well-run store, including health & safety and loss prevention.
• Preparing weekly reporting, forecasts and performance updates.

Skills

Leadership

Commercial mindset

Communication

Tools

Excel

Job description

Opening a new store is exciting.

Building one that's constantly growing is even better.

We're looking for a Retail Operations Manager who wants more than just keeping the lights on. We're after someone who's commercially minded, loves being on the floor, and is always looking for ways to improve the customer experience, grow sales and get more out of the business.

This is a hands-on leadership role. You'll be leading the team, driving performance, keeping operations running smoothly and constantly looking for opportunities to make the store even better.

If you're energised by ownership, thrive on hitting targets and love turning ideas into action, we'd love to hear from you.

About MyRunway

MyRunway is one of South Africa's leading e-commerce retailers, and we're bringing that same fast-moving, customer-first mindset into retail.

We move quickly, challenge the status quo and believe the best ideas can come from anywhere. We're looking for someone who's excited by the opportunity to help build something special from the ground up.

What a typical day might look like

• Taking ownership of the store's overall sales, profitability and performance.
• Executing pricing, markdown and promotional strategies to maximise sales.
• Driving merchandising standards that create an outstanding customer experience.
• Leading the recruitment, scheduling, coaching and performance of your team.
• Reviewing store performance and using data to make commercial decisions.
• Managing inventory, stock rotation, stock accuracy and shrinkage.
• Working closely with our warehouse team to move excess stock and keep inventory healthy.
• Ensuring an excellent customer experience at every touchpoint.
• Overseeing store administration, cash handling and banking procedures.
• Maintaining a safe, secure and well-run store, including health & safety and loss prevention.
• Preparing weekly reporting, forecasts and performance updates.

You’ll probably enjoy this role if you...

• You love chasing targets and celebrating wins with your team.
• You’re always thinking about how things could be done better.
• You enjoy coaching people and helping them grow.
• You naturally take ownership rather than waiting for someone to tell you what to do.
• You like balancing commercial thinking with delivering a great customer experience.
• You thrive in fast-moving environments where every day looks a little different.

What we’re looking for

We’re looking for someone with:

• 2-3 years’ experience managing a retail store or team.
• A proven track record of achieving sales targets and commercial results.
• Strong leadership and people management skills.
• A commercial mindset with the confidence to make decisions.
• Excellent organisational and communication skills.
• Good Excel and reporting skills.
• A proactive attitude and a genuine drive to improve things.
• A willingness to roll up your sleeves and lead from the front.

The Hard Truth: Not For Everyone

Growth Doesn't Happen by Accident: We’re not looking for someone to simply maintain the store. We’re looking for someone who’s always thinking about how to grow sales, improve the customer experience and make the business better.

Leadership Happens on the Floor: This isn’t a role where you’ll spend your day behind a desk. The best Store Managers are visible, coaching their teams, solving problems and leading by example.

Commercial Thinking Matters: Every decision has an impact on sales, stock and the customer experience. You’ll need to be comfortable using data, trusting your instincts and making commercial decisions every day.

Ownership is Expected: If something isn’t working, we expect you to own it. We value people who bring solutions, test new ideas and continuously look for better ways of doing things.

Why you’ll enjoy working here

You’ll have the opportunity to shape a brand-new store, build a high-performing team and make a real impact from day one.

If you’re someone who enjoys taking ownership, driving results and building something you’re proud of, you’ll fit right in.

If this sounds like your kind of challenge, we’d love to hear from you.

Runway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.