Front and Back Office Supervisor

Pepkor Lifestyle; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle in Stellenbosch is seeking a Front and Back Office Supervisor to lead a dynamic retail team within the Incredible Connection brand. You will oversee daily operations, drive customer service excellence, and safeguard stock and cash processes.

The role requires a Grade 12 Matric and at least three years of retail management experience, with a track record in stock control, compliance, and team development.

Qualifications

• Grade 12 Matric qualification.
• Minimum of three years of proven experience in Retail Management.

Responsibilities

• Customer satisfaction: implement strategies to retain customers and ensure exceptional service.
• Optimize stock management to maintain optimal levels and minimize losses.
• Ensure compliance and risk management across store operations.
• Lead and develop your team through coaching and mentorship.
• Manage front- and back-office operations including cash handling and transactions.

Skills

Stock management

Team leadership

Customer service

Change management

Decision making

Resilience

Diversity inclusion

Education

Grade 12 Matric qualification

Job description

Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail

Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.

Here's What Sets Pepkor Lifestyle Apart

Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization.

Diverse Opportunities: Explore a wide range of products, services, and growth prospects within the company.

Innovative Environment: Embrace creativity, continuous improvement, and be part of a team that thrives on new ideas.

Competitive Benefits: Enjoy competitive salaries, comprehensive benefits packages, and rewarding career development opportunities.

Meaningful Contribution: Be part of a mission to make quality living accessible to all and contribute to positive social change.

Are you a passionate leader with the following qualifications and experience?

Qualifications

Grade 12 Matric qualification

Minimum of three years of proven experience in Retail Management.

Professional Expertise

Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.

Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.

Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.

Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.

Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.

We are seeking a candidate who possesses the following qualities:

Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.

Strong Administrative Skills.

Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.

Effective and Exceptional Customer Service.

Talent Management: Identify, develop, and empower top performers to achieve their full potential.

Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.

Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.

Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.

Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.

Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.

Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!