Retail Bank Teller Supervisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Career advancement opportunities

Supportive team environment in Soweto

Employee discounts on banking products

Job summary

Placements24 is seeking an experienced Retail Bank Teller Supervisor for a Soweto branch. You will lead tellers, ensure smooth transactions, and uphold service standards to drive branch goals.

Ideal candidate has 3+ years as a teller with at least 1 year in a supervisory role, strong cash handling skills, and proficiency with banking software. A related degree is a bonus and the role offers competitive compensation.

Qualifications

• 3+ years as a bank teller, with 1+ year in supervisory/lead role.
• Strong knowledge of banking operations and cash handling.

Responsibilities

• Supervise and train tellers; provide performance feedback.
• Ensure accurate processing of deposits, withdrawals, loan payments.
• Monitor teller operations for security and compliance.
• Assist customers with inquiries and account openings.
• Contribute to achieving branch sales and service goals.

Skills

Leadership

Customer service

Training/mentoring

Cash handling

Banking software

Education

High school diploma or equivalent

Related degree (plus)

Tools

Banking software

Job description

About the Role

Our client is looking for an experienced and motivated Retail Bank Teller Supervisor to oversee operations at their branch in Soweto . This leadership role is responsible for managing a team of tellers, ensuring exceptional customer service, and maintaining operational efficiency. You will play a key part in customer acquisition and retention by providing a positive banking experience, handling complex transactions, and supporting the branch manager. This position requires strong leadership skills, a keen eye for detail, and a commitment to serving the financial needs of the Gauteng community.

Key Responsibilities

• Supervise and train a team of bank tellers, providing guidance and performance feedback.
• Ensure accurate and efficient processing of customer transactions, including deposits, withdrawals, and loan payments.
• Monitor teller operations to maintain security and compliance with bank policies and procedures.
• Assist customers with inquiries, problem resolution, and account opening processes.
• Contribute to achieving branch sales and service goals.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Minimum of 3 years of experience as a bank teller, with at least 1 year in a supervisory or lead role.
• Strong understanding of banking operations, cash handling procedures, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using banking software and systems.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive medical and retirement benefits.
• Opportunities for career advancement within the banking sector.
• A supportive and team-oriented work environment in Soweto .
• Employee discounts on banking products and services.