Retail Bank Manager

Placements24; Soweto; On-site; ZAR 720,000 - 1,080,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Career advancement opportunities

Community involvement

Job summary

Placements24 is seeking an experienced Retail Bank Manager to lead a Soweto branch, overseeing sales, service, operations and staff performance. You will drive growth, foster a customer-centric culture, and ensure regulatory compliance.

This role requires a passion for community engagement and banking excellence. With a minimum of 5 years in retail banking and at least 2 years in management, you should have a related degree and strong leadership, communication, and problem-solving abilities.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• Minimum 5 years in retail banking, with at least 2 years in management.
• Strong knowledge of retail banking products, services, and operations.
• Solid leadership, sales and customer service skills; regulatory awareness.

Responsibilities

• Manage daily branch operations, ensuring efficiency, accuracy, and compliance.
• Lead, motivate, and develop branch staff to reach sales targets and service standards.
• Develop and implement strategies to increase profitability and market share.
• Build relationships with local customers and community stakeholders.
• Ensure compliance with KYC/AML and all regulatory requirements.
• Monitor performance metrics and implement improvement plans.

Skills

Leadership

Sales

Customer service

Communication

Education

Bachelor's degree in Business Administration/Finance/Marketing

Job description

Our client is seeking an experienced and dynamic Retail Bank Manager to lead their branch operations in Soweto . This leadership role is responsible for overseeing all aspects of branch performance, including sales, customer service, operations, and staff management. You will drive business growth, foster a customer-centric culture, and ensure compliance with banking regulations. This is an excellent opportunity for a proven leader with a passion for customer service and community engagement to make a significant impact within the banking and finance sector.

Key Responsibilities

• Manage daily branch operations, ensuring efficiency, accuracy, and compliance with bank policies.
• Lead, motivate, and develop branch staff to achieve sales targets and provide exceptional customer service.
• Develop and implement strategies to increase branch profitability and market share.
• Build and maintain strong relationships with local customers and community stakeholders.
• Ensure compliance with all regulatory requirements, including KYC and AML procedures.
• Monitor branch performance metrics and implement action plans for improvement.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a management or supervisory role.
• Strong understanding of retail banking products, services, and operations.
• Proven leadership, sales, and customer service skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of regulatory compliance within the South African banking environment.

Benefits

• Competitive salary and attractive performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for career advancement and leadership training.
• A supportive and collaborative branch environment in Soweto .
• Be a key contributor to the financial well-being of the local community.