Restaurant Manager

HotelJobs; Vaalwater; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs is seeking an experienced Restaurant Manager to lead a luxury dining team in delivering five-star service and memorable guest experiences. You will oversee daily operations, staff allocation, and service standards, coordinating with the Executive team to ensure profitability and impeccable presentation.

The role requires a proven track record in luxury restaurant management, strong leadership, and comprehensive knowledge of health, safety, and SOP compliance.

Qualifications

• Matric or equivalent required; hospitality qualification advantageous.
• 3-5 years’ luxury restaurant management experience.
• Proven ability to lead teams and manage daily operations.
• Strong knowledge of luxury service standards and guest relations.
• Proficient in Microsoft Office.

Responsibilities

• Lead and develop the restaurant team to deliver five-star service.
• Manage daily operations, staffing, and service standards.
• Conduct pre-service briefings and ensure readiness.
• Uphold hygiene, safety, and SOP compliance.
• Monitor stock, costs, and reporting.
• Train and mentor staff for ongoing development.

Skills

Leadership

Team management

Guest experience

Operations management

Health & safety

Stock control

Training

Microsoft Office

Education

Grade 12

Hospitality qualification

Tools

Microsoft Office

Job description

Job Purpose

To lead the restaurant team in delivering exceptional five-star service, ensuring excellent guest experiences, efficient operations, and achievement of service and financial objectives.

Key Responsibilities

• Leadership & Team Management
  • Lead; coach, and develop the restaurant team to achieve service excellence.
  • Manage daily restaurant operations, staff allocation, performance, and departmental standards.
  • Conduct pre-service briefings and ensure the team is fully prepared for service.
  • Promote teamwork, professionalism, accountability, and a positive working environment.
  • Monitor staff performance and provide ongoing feedback, coaching, and support.
• Guest Experience & Service Excellence
  • Ensure consistently exceptional and personalised service throughout the guest dining experience.
  • Maintain a five-star restaurant presentation and service standards.
  • Conduct regular floor and service inspections to ensure quality and attention to detail.
  • Respond to guest requests, feedback, and complaints professionally and effectively.
  • Ensure all guest preferences and special requirements are communicated and attended to.
• Restaurant Operations
  • Oversee daily restaurant operations and service procedures.
  • Ensure the restaurant, service areas, and equipment meet required standards.
  • Ensure compliance with the SOPs and five-star service standards.
  • Coordinate with the Executive Chef and other departments for smooth service.
  • Monitor service flow and resolve operational issues promptly.
• Food & Beverage Standards
  • Ensure five-star standards in food and beverage presentation and service.
  • Maintain strong knowledge of menus and daily offerings.
  • Ensure staff are knowledgeable and able to provide professional guest recommendations.
  • Monitor service standards, portion control, and order accuracy.
  • Support revenue and profitability targets.
• Health, Safety & Compliance
  • Maintain high standards of hygiene, cleanliness, and safe working practices.
  • Ensure compliance with health and safety regulations and company policies.
  • Ensure correct food and beverage handling and service.
  • Report safety, maintenance, and operational concerns promptly.
  • Ensure all restaurant procedures are consistently followed.
• Stock Control & Administration
  • Monitor restaurant stock, supplies, and service equipment.
  • Assist with stock counts and maintain accurate stock control.
  • Minimise wastage and support effective cost management.
  • Maintain accurate operational records and reports.
  • Monitor and report breakages, losses, and shortages.
• Training & Development
  • Train; coach, and mentor restaurant staff to uphold a five-star service standards.
  • Ensure new employees receive appropriate operational training and guidance.
  • Drive continuous improvement in service delivery and guest experience.
  • Identify training needs and provide ongoing development opportunities for the restaurant team.

Minimum Requirements

• Grade 12 (Matric); Hospitality qualification advantageous.
• 3-5 years' experience in restaurant management or supervision within a luxury hospitality environment.
• Proven experience managing restaurant teams and daily operations.
• Strong knowledge of luxury service standards, guest relations, and F&B operations.
• Excellent leadership, communication, organisational, and problem-solving skills.
• Computer literate with Microsoft Office experience.
• Willing to work flexible hours, weekends, and public holidays.