Residence Manager

Exceed Human Resource Consultants; Stellenbosch; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Exceed Human Resource Consultants is seeking a Residence Operations Manager in Stellenbosch to lead Residence Coordinators and support staff, oversee student residence programmes, and manage crises across campus housing operations.

You will drive improvements, coordinate with safety and wellbeing services, and ensure fair conduct processes while maintaining accurate records and reports. Strong leadership and communication are essential.

Qualifications

• Proven experience leading a professional team.
• Strong understanding of student development and residential education.
• Experience developing residential programmes and engagement strategies.
• Strong project management and organisational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across departments.
• Proficiency in student housing software.

Responsibilities

• Lead and supervise Residence Coordinators and administrative staff.
• Oversee residence programmes focused on student success, wellness, inclusion and engagement.
• Manage crisis response procedures and coordinate with safety, counselling and health services.
• Oversee student conduct processes and ensure policies are applied fairly and consistently.
• Manage residence facilities, maintenance, safety inspections and service providers.
• Monitor occupancy, room changes, vacancies and student placement records.
• Liaise with campus teams, students, families and external service providers.
• Manage residence events, including orientations, student events and crisis drills.
• Maintain accurate records and prepare monthly and quarterly operational reports.
• Drive continuous improvement across residence operations and undertake special projects as required.

Skills

Team leadership

Student development

Residential education

Crisis response

Project management

Communication skills

Cross-department collaboration

Housing software

Discretion with confidential info

Regulatory knowledge

Tools

Software proficiency

Job description

Reference:11355 SJConsultant:Soné JohnsonJob Description:

• Lead and supervise Residence Coordinators and administrative staff.


• Oversee residence programmes focused on student success, wellness, inclusion and engagement.


• Manage crisis response procedures and coordinate with safety, counselling and health services.


• Oversee student conduct processes and ensure policies are applied fairly and consistently.


• Manage residence facilities, maintenance, safety inspections and service providers.


• Monitor occupancy, room changes, vacancies and student placement records.


• Liaise with campus teams, students, families and external service providers.


• Manage residence events, including orientations, student events and crisis drills.


• Maintain accurate records and prepare monthly and quarterly operational reports.


• Drive continuous improvement across residence operations and undertake special projects as required.

Qualifications:

• Proven experience managing and leading a professional team.


• Strong understanding of student development, residential education and crisis response.


• Experience developing and assessing residential programmes and engagement strategies.


• Strong project management and organisational skills.


• Excellent written and verbal communication skills.


• Ability to work collaboratively across departments and with diverse groups.


• Proficiency in student housing software and general office technology.


• Ability to handle confidential and sensitive information with discretion.


• Knowledge of applicable regulations and best practices in higher education housing.