ResLife Coordinator

Flair TM; Durban; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Flair TM is seeking a dedicated ResLife professional to coordinate and support programs that foster a positive student community within the residence. The role focuses on engagement initiatives, wellness activities, orientation support, and building a sense of belonging among residents.

You will also manage student leaders, coordinate after-hours duties when needed, and ensure professional handling of complaints and feedback to improve residence life.

Qualificações

• Matric / Senior Certificate is required.
• Experience in student engagement or residence operations is advantageous.
• Strong administrative, communication and reporting skills are essential.

Responsabilidades

• Coordinate and support initiatives designed to build a strong student community.
• Plan residence life programmes and campaigns.
• Support student orientation activities.
• Coordinate wellness initiatives.
• Plan and support student events and community activities.
• Encourage student participation.
• Build a strong sense of belonging within the residence.
• Identify student needs and engagement gaps.
• Gather student feedback on events, facilities, services and the overall residence experience.
• Assist with student queries, concerns and residence-related matters.
• Document and follow up on student complaints.
• Escalate concerns when necessary.
• Communicate residence updates, notices, rules and reminders.
• Assist management in identifying recurring student concerns.
• Ensure sensitive student matters are handled professionally and confidentially.
• Provide students with clear and professional feedback.

Conhecimentos

Approachable

Excellent communication

Organised

Event coordination

Relationship building

Formação académica

Matric / National Senior Certificate

Residence Life / Student Affairs experience

Ferramentas

MS Office

Reporting

Descrição da oferta de emprego

Student Engagement & Residence Life

You will coordinate and support initiatives designed to build a strong and positive student community.

Responsibilities include:

• Developing and coordinating student engagement initiatives
• Planning residence life programmes and campaigns
• Supporting student orientation activities
• Coordinating wellness initiatives
• Planning and supporting student events and community activities
• Encouraging student participation
• Building a strong sense of belonging within the residence
• Identifying student needs and engagement gaps
• Gathering student feedback on events, facilities, services and the overall residence experience

Student Support & Communication

You’ll also be an important point of contact for students.

You will:

• Assist with student queries, concerns and residence-related matters
• Document and follow up on student complaints
• Escalate concerns when necessary
• Communicate residence updates, notices, rules and reminders
• Assist management in identifying recurring student concerns
• Ensure sensitive student matters are handled professionally and confidentially
• Provide students with clear and professional feedback

This requires someone who is approachable and empathetic while still professional, organised and able to follow appropriate escalation processes.

Student Leaders, Residence Assistants & Sub-Wardens

The ResLife Coordinator will assist with the coordination and guidance of Sub-Wardens, Residence Assistants, Student Life Interns and other student leaders, where applicable.

You may assist management with:

• Shortlisting and interview coordination
• Selection of Student Life Interns and Residence Assistants
• Ongoing coordination and guidance
• Monitoring student leader performance
• Identifying training and support requirements
• Coordinating after-hours support responsibilitiesHandover and escalation processes
• Monitoring participation in approved residence initiatives
• Ensuring appropriate standards of conduct

The role may require after-hours work when operationally necessary.

Events, Administration & Reporting

Strong administration is an important part of this position.

You will maintain accurate records relating to:

• Student Events
• Event Attendance
• Student Engagement
• Complaints
• Student Concerns
• Actions Taken
• Student Feedback
• Risks
• Improvement Areas

You will also assist with residence calendars, communication plans, event trackers and post-event feedback reports, ensuring information is accurate and submitted within required timelines.

What Success Looks Like

Success in this role is about more than running events.

You’ll be measured on the impact you have on the overall student experience and residence community, including:

• Student satisfaction
• Quality and speed of responses to student concerns
• Professional communication
• Event participation and attendance
• Student feedback
• Effective support of student leaders
• Accurate residence life reporting
• Positive residence culture
• Strong community engagement

Qualifications & Experience

• Matric / National Senior Certificate is required.
• A relevant qualification or experience in any of the following will be advantageous:
• Student Support | Residence Life | Student Affairs | Hospitality | Property Operations | Social Sciences | Community Development | Events Coordination
• Previous exposure to student accommodation, student engagement, residence operations, community development or events coordination would be particularly relevant.
• You will also need strong administrative, communication and reporting skills, while experience working with students and diverse residence communities will be advantageous.

The Person We’re Looking For

We’re looking for someone who is:

• Approachable and people-focused
• An excellent communicator
• Passionate about the student experience
• Strong at building relationships with students
• Organised and able to manage multiple priorities
• Confident coordinating events and activities
• Professional when handling complaints or conflict
• Discreet when dealing with confidential matters
• Solutions-focused
• Comfortable collaborating with operations, facilities and residence teams
• Calm under pressure

Relevant Job Titles

Candidates may currently be working as a:

• ResLife Coordinator
• Residence Life Coordinator
• Student Life Coordinator
• Student Experience Coordinator
• Student Engagement CoordinatorResidence Coordinator
• Student Affairs Coordinator
• Student Support Coordinator
• Residence Life Officer
• Student Liaison Officer
• Student Community Coordinator
• Campus Life Coordinator
• Student Services Coordinator
• Residence Assistant CoordinatorCommunity Engagement Coordinator
• Events & Student Engagement Coordinator

Apply Online

If you enjoy working with students, creating engaging experiences, building communities and making residence life better, this could be an excellent opportunity for you.