Lodge Operations & Guest Experience Manager

HotelJobs; South Africa; On-site; ZAR 991,000 - 1,982,000; Full time

Job summary

Hotel; Lodge & Camp Group in Tanzania is seeking an experienced Lodge Manager to oversee daily operations and ensure memorable guest stays across accommodation, housekeeping, F&B and guest services. You will lead teams, manage staffing and budgets while maintaining high service standards in a remote lodge environment.

The role requires hands-on leadership, strong communication skills, and the ability to adapt to flexible hours to meet operational needs and guest expectations.

Qualifications

• Proven lodge or hotel management experience.
• Strong understanding of departmental operations and guest service.
• Experience managing teams, budgets and stock controls.
• Hands-on approach in a remote environment.
• Flexibility in working hours according to operational needs.

Responsibilities

• Manage daily lodge operations across accommodation, housekeeping, food and beverage and guest services.
• Maintain a visible presence and engage personally with guests.
• Coordinate arrivals, departures, activities and special requests.
• Lead departmental teams and manage staffing, training and performance.
• Monitor budgets, operating costs, stock and purchasing requirements.
• Oversee property presentation and coordinate maintenance priorities.
• Resolve guest concerns and follow through on service improvements.
• Maintain accurate operational reports and handovers.
• Ensure compliance with safety procedures and responsible tourism practices.

Skills

Guest service

Team leadership

Budgeting

Stock control

Ops management

Communication

Problem solving

Remote environment

Education

Hospitality management qualification

Job description

Hotel; Lodge & Camp Group in Tanzania is seeking an experienced Lodge Manager to oversee daily operations and ensure memorable guest stays across accommodation, housekeeping, F&B and guest services. You will lead teams, manage staffing and budgets while maintaining high service standards in a remote lodge environment.

The role requires hands-on leadership, strong communication skills, and the ability to adapt to flexible hours to meet operational needs and guest expectations.