Reservations Manager - Luxury Safari Lodge, Mpumalanga

JVR Software; Hazyview; Vor Ort; ZAR 180.000 - 320.000; Vollzeit

Zusammenfassung

HotelJobs in Mpumalanga is seeking an experienced Reservations Manager for a luxury safari property in Hazyview. You will oversee all reservation operations, manage enquiries and ensure bookings are processed accurately and efficiently.

The role requires leadership, strong communication, and a good grasp of occupancy management to optimise revenue. Live-out, on-site position with a focus on guest satisfaction and high-end service.

Qualifikationen

• Proven experience as Reservations Manager or senior reservations role in luxury hospitality.
• Experience in luxury lodge, safari estate or high-end hotel environments.
• Strong knowledge of reservations systems and booking platforms.
• Excellent communication, organisational and administrative skills.
• Understanding of rates, occupancy management and revenue optimisation.
• Strong attention to detail and ability to work under pressure.
• Professional, guest-focused approach and leadership abilities.

Aufgaben

• Oversee reservations operations and ensure efficient management of bookings.
• Manage enquiries, bookings, amendments and cancellations across all channels.
• Maintain accurate reservation records with up-to-date guest information.
• Monitor occupancy, room availability and rates to maximise revenue.
• Build and maintain relationships with travel agents, tour operators and guests.
• Lead, train and support the reservations team.
• Ensure professional communication and exceptional service throughout the booking process.

Kenntnisse

Reservations management

Hospitality

Booking platforms

Communication

Organisational skills

Administrative skills

Revenue optimization

Rates management

Occupancy management

Leadership

Attention to detail

Tools

Reservation systems

Jobbeschreibung

HotelJobs in Mpumalanga is seeking an experienced Reservations Manager for a luxury safari property in Hazyview. You will oversee all reservation operations, manage enquiries and ensure bookings are processed accurately and efficiently.

The role requires leadership, strong communication, and a good grasp of occupancy management to optimise revenue. Live-out, on-site position with a focus on guest satisfaction and high-end service.