Reservations Manager — Luxury Safari Lodge, Hazyview (Live-out)

HotelJobs; Hazyview; Sur place; ZAR 320 000 - 520 000; Plein temps

Résumé du poste

Kendrick Recruitment is seeking an experienced Reservations Manager for a luxury safari property in Hazyview, Mpumalanga. You will oversee all reservations operations, manage enquiries and ensure bookings are handled with meticulous care.

This senior role requires strong leadership, revenue awareness and excellent communication as you maximise occupancy, collaborate with travel partners, and lead a dedicated reservations team to deliver outstanding guest experiences.

Qualifications

• Proven experience in a Reservations Manager or senior reservations role in luxury hospitality.
• Experience in luxury lodge, safari estate or high-end hotel.
• Strong knowledge of reservations systems and booking platforms.
• Excellent communication and organisational skills.
• Understanding of rates, occupancy management and revenue optimisation.

Responsabilités

• Oversee all reservations operations and ensure efficient management of bookings.
• Manage enquiries, bookings, amendments and cancellations across all reservation channels.
• Maintain accurate reservation records and ensure all guest information is up to date.
• Monitor occupancy, room availability and rates to maximise revenue.
• Build and maintain strong relationships with travel agents, tour operators and guests.
• Lead, train and support the reservations team.
• Ensure professional communication and exceptional service throughout the booking process.

Connaissances

Reservations systems

Leadership

Revenue management

Communication

Organisational skills

Description du poste

Kendrick Recruitment is seeking an experienced Reservations Manager for a luxury safari property in Hazyview, Mpumalanga. You will oversee all reservations operations, manage enquiries and ensure bookings are handled with meticulous care.

This senior role requires strong leadership, revenue awareness and excellent communication as you maximise occupancy, collaborate with travel partners, and lead a dedicated reservations team to deliver outstanding guest experiences.