Senior Luxury Reservations & Operations Manager

Craven Cottage CC; Cape Town; Hybrid; ZAR 1,500,000 - 2,300,000; Full time

Job summary

Craven Cottage CC in Cape Town seeks a senior Reservations, Sales & Operations leader to manage luxury inbound itineraries across Southern and East Africa. You will own enquiry-to-booking processes, review quotations, and guide a high-performing team of Journey Designers.

The role emphasizes rates, product, performance and collaboration with North American travel advisors; TourPlan experience is advantageous. Some flexibility in office location is offered.

Qualifications

• 10–15+ years in luxury inbound DMC reservations.
• Extensive knowledge of Southern and East Africa destinations.
• Experience designing and costing multi-country itineraries.
• Strong attention to detail and profitability.
• Experience with North American luxury travel advisors.
• Excellent written and verbal communication.
• Proven ability to lead a reservations team.
• TourPlan experience would be a significant advantage.

Responsibilities

• Take ownership of enquiries from receipt through to booking confirmation or closure.
• Lead communication with travel advisor partners and ensure timely correspondence.
• Manage reservations pipelines, quotations turnaround times and conversions.
• Oversee Operations Lead and Journey Administration team.
• Ensure seamless handovers from reservations to operations and high guest service.
• Guide Journey Designers in creating luxury itineraries across Southern and East Africa.

Skills

Reservation management

Team leadership

Client communication

Costing & margins

Process improvement

Tools

TourPlan

Job description

Craven Cottage CC in Cape Town seeks a senior Reservations, Sales & Operations leader to manage luxury inbound itineraries across Southern and East Africa. You will own enquiry-to-booking processes, review quotations, and guide a high-performing team of Journey Designers.

The role emphasizes rates, product, performance and collaboration with North American travel advisors; TourPlan experience is advantageous. Some flexibility in office location is offered.