Reservationist

The Capital Hotels & Apartments; Umhlanga Rocks; On-site; ZAR 167,000 - 257,000; Full time

Job summary

The Capital Hotels & Apartments in Umhlanga Rocks is seeking a Reservationist to respond to guest inquiries and manage reservations via mail, phone, fax, or a central reservation system. You will create and maintain reservation records, send confirmations, and promptly handle cancellations and modifications.

Ideal candidates will have Matric, a Hospitality Diploma or equivalent, and 2–3 years of reservation experience, along with knowledge of HMS systems (Protel advantageous).

Qualifications

• Matric is required.
• Hospitality Diploma or equivalent is required.
• 2–3 years' reservationist experience is preferred.
• Knowledge/experience using HMS systems, Protel advantageous.
• Strong written and verbal communication skills.
• Ability to work as part of a team and independently.
• Honest, trustworthy, and detail-oriented.
• Well-presented and able to maintain confidentiality.

Responsibilities

• Respond to guest communications (mail, telephone, fax, central reservations) regarding reservations.
• Create and maintain reservation records by date of arrival and alphabetical listing.
• Prepare and send letters of confirmation and promptly process cancellations and modifications.

Skills

Communication

Teamwork

Problem-solving

Attention to detail

Discretion

Presentable

Education

Matric

Hospitality Diploma or equivalent

Tools

Protel HMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.

Minimum Requirements:

• Matric
• Hospitality Diploma or equivalent
• Previous reservationist experience, of at least 2 to 3 years’ experience
• Knowledge and experience using an HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Written and verbal communication skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.