Remote Telecommunications Technician

Placements24; Polokwane; Hybrid; ZAR 220,000 - 340,000; Full time

Benefits offered by this job

Flexible mix remote/on-site

Health, dental, and vision insurance

Retirement savings plan

Learning and development opportunities

Job summary

Placements24 is seeking a Remote Telecommunications Technician to manage and maintain our client’s communication infrastructure. The role includes expert remote support for voice and data systems, with on-site installations and repairs when needed, including occasional visits to the Polokwane area.

You will troubleshoot complex telecom issues and ensure reliable service for business operations, with a mix of remote diagnostics and hands-on work when required.

Qualifications

• Proven experience as a Telecommunications Technician or in a similar network support role.
• Strong understanding of telecommunication systems including PBX, VoIP, landlines, and mobile networks.
• Proficiency in troubleshooting network and communication hardware and software.

Responsibilities

• Provide remote technical support for voice and data telecommunication systems, including PBX, VoIP, and cellular networks.
• Diagnose and troubleshoot network connectivity and performance issues.
• Configure and manage telecommunication equipment and software.
• Coordinate with vendors and on-site teams for installations, repairs, and upgrades.
• Monitor system performance and implement necessary adjustments to ensure optimal operation.
• Maintain accurate documentation of network configurations, issues, and resolutions.

Skills

Remote support

PBX/VoIP

Network troubleshooting

Telecommunications systems

On-site installation

Documentation

Tools

Network monitoring tools

Diagnostic software

Job description

About the Role

Our client is seeking a dedicated Remote Telecommunications Technician to manage and maintain their communication infrastructure. This role involves providing expert remote support for voice and data systems, as well as coordinating on-site installations and repairs when necessary. You will troubleshoot complex telecommunication issues, ensuring reliable service for our client's operations. While much of the work involves remote diagnostics and configuration, there will be a requirement for occasional site visits to the Polokwane area for hands-on work. Your expertise will be crucial in maintaining seamless communication networks that support business continuity and operational efficiency.

Key Responsibilities

• Provide remote technical support for voice and data telecommunication systems, including PBX, VoIP, and cellular networks.
• Diagnose and troubleshoot network connectivity and performance issues.
• Configure and manage telecommunication equipment and software.
• Coordinate with vendors and on-site teams for installations, repairs, and upgrades.
• Monitor system performance and implement necessary adjustments to ensure optimal operation.
• Maintain accurate documentation of network configurations, issues, and resolutions.

Requirements

• Proven experience as a Telecommunications Technician or in a similar network support role.
• Strong understanding of telecommunication systems, including PBX, VoIP, landlines, and mobile networks.
• Proficiency in troubleshooting network and communication hardware and software.
• Experience with network monitoring tools and diagnostic utilities.Ability to perform on-site technical tasks as required, including installation and repair.
• Relevant certifications in telecommunications or networking are highly preferred.

Benefits

• Competitive salary based on experience and qualifications.
• A mix of remote work and on-site duties with travel opportunities.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Opportunities for continuous learning and professional development in the telecommunications field.
• A dynamic and supportive team environment.