Remote Telecommunications Technician

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Remote-first culture

Health insurance

Paid time off

Professional certifications

Remote work tools

Job summary

Placements24 is hiring a Remote Telecommunications Technician to support our distributed infrastructure from Richards Bay and beyond. The role emphasizes remote diagnostics, monitoring, and configuration management to ensure network stability and performance.

The ideal candidate will have extensive experience in telecom networks, strong remote troubleshooting capabilities, and excellent communication skills to collaborate with field teams and stakeholders across regions.

Qualifications

• Extensive experience as a Telecommunications Technician or Network Engineer focusing on remote support.
• Deep understanding of telecommunications protocols, hardware, and infrastructure.
• Proficiency with remote diagnostic tools, network monitoring software, and configuration management systems.
• Strong analytical and problem-solving skills for complex network environments.
• Excellent verbal and written communication for remote collaboration.

Responsibilities

• Perform remote monitoring and analysis of network performance to identify anomalies.
• Diagnose and troubleshoot complex issues related to network hardware, software, and connectivity.
• Execute remote configuration changes, software updates, and system upgrades.
• Document troubleshooting steps, resolutions, and network changes in the central system.
• Provide expert technical support to on-site field teams via remote channels.
• Collaborate with internal stakeholders to implement network enhancements and meet SLAs.

Skills

Telecommunications Networking

Remote Support

Network Monitoring

Diagnostics & Troubleshooting

Remote Configuration

Communication

Job description

About the Role

Our client is actively seeking a Remote Telecommunications Technician to join their fully remote team, supporting infrastructure from Richards Bay . This position is crucial for ensuring the seamless operation and maintenance of telecommunications networks and equipment, all managed through remote access and support protocols. You will be responsible for diagnosing and resolving technical issues, monitoring network performance, and implementing system updates and configurations. The ideal candidate is an expert in telecommunications systems, possesses excellent remote troubleshooting skills, and thrives in a decentralized work environment, contributing to network stability and efficiency across geographically diverse locations.

Key Responsibilities

• Perform remote monitoring and analysis of telecommunications network performance, identifying and resolving anomalies.
• Diagnose and troubleshoot complex technical issues related to network hardware, software, and connectivity.
• Execute remote configuration changes, software updates, and system upgrades as required.
• Document all troubleshooting steps, resolutions, and network changes meticulously in the central system.
• Provide expert technical support to on-site field teams via remote communication channels.
• Collaborate with internal stakeholders to implement network enhancements and ensure service level agreements are met.

Requirements

• Extensive experience as a Telecommunications Technician or Network Engineer with a focus on remote support.
• Deep understanding of various telecommunications protocols, hardware, and infrastructure.
• Proficiency in using remote diagnostic tools, network monitoring software, and configuration management systems.
• Strong analytical and problem-solving skills applicable to complex network environments.
• Excellent verbal and written communication skills for effective remote team collaboration.
• Ability to manage multiple priorities and work autonomously in a 100% remote capacity, supporting operations in regions including Richards Bay .

Benefits

• Highly competitive salary and potential performance bonuses.
• Full-time, 100% remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and opportunities for professional certification.
• Access to advanced remote work tools and supportive virtual team environment.