Remote Technical Support Specialist - Installation

Placements24; Paarl; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Remote work premium

Healthcare coverage

Retirement savings plan

Flexible work hours

Advanced remote support tools

Job summary

Placements24 is seeking a Remote Technical Support Specialist to assist with equipment installation from a fully remote capacity. You will guide on-site personnel and clients through complex setup, calibration, and configuration while troubleshooting via remote diagnostics.

Strong communication skills and a proactive approach are essential to ensure successful deployments from Paarl or other locations. The role emphasizes collaborating with project managers and engineering teams, maintaining

Qualifications

• Extensive experience in technical support or field service with a strong remote component.
• Ability to guide clients and on-site technicians remotely during installations.
• Excellent communication and problem-solving in a remote context.

Responsibilities

• Provide real-time remote technical assistance for equipment installation projects.
• Guide on-site personnel through complex setup, configuration, and calibration procedures.
• Diagnose and troubleshoot installation-related issues using remote tools.
• Develop and update remote installation support documentation and best practices.
• Collaborate with project managers and engineering teams to resolve escalated challenges.
• Maintain detailed records of remote support interactions and resolutions.

Skills

Remote support

Diagnostics tooling

Technical communication

Troubleshooting

Tools

Remote access software

Job description

About the Role

Our client is looking for a highly competent Remote Technical Support Specialist focusing on Installation to join their virtual team. This role involves providing expert guidance and troubleshooting remotely to clients and on-site technicians during the installation process of complex systems. You will leverage advanced communication tools and your deep technical knowledge to ensure successful deployments from anywhere, supporting operations that may originate from Paarl or elsewhere. This position requires a proactive individual with exceptional problem-solving abilities and a commitment to delivering outstanding remote technical assistance. Join a company that is at the forefront of remote service delivery.

Key Responsibilities

• Provide real-time remote technical assistance for equipment installation projects.
• Guide on-site personnel through complex setup, configuration, and calibration procedures.
• Diagnose and troubleshoot installation-related technical issues using remote diagnostic tools.
• Develop and update remote installation support documentation and best practices.
• Collaborate with project managers and engineering teams to resolve escalated technical challenges.
• Maintain detailed records of remote support interactions and resolution outcomes.

Requirements

• Extensive experience in technical support, installation, or field service, with a strong remote component.
• Proficiency in using remote access, diagnostic, and collaboration software.
• Deep understanding of mechanical, electrical, or software systems relevant to our product lines.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly.
• Strong analytical and problem-solving capabilities, especially in a remote context.
• Self-motivated and capable of managing workload independently in a virtual environment.

Benefits

• Competitive salary with remote work premium.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company contributions.
• Access to advanced remote support technologies and continuous training.
• Flexible work hours and the ability to work from any location.