Field Installation Technician

Placements24; LegKraal Gate; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Fully remote position

Professional development opportunities

Flexible working hours

Job summary

Placements24 is seeking a Field Installation Technician to remotely guide and oversee installations across South Africa, with a focus on the North West region. The role requires troubleshooting via video and remote access tools and ensuring clients can operate systems with expert remote support.

The ideal candidate will have strong technical aptitude, excellent communication, and the ability to guide users through complex procedures from a distance.

Qualifications

• Proven experience in technical installations or field service with remote support.
• Excellent understanding of hardware, software and networking concepts.
• Proficiency with remote access software and video conferencing tools.

Responsibilities

• Provide expert remote guidance for installation of complex hardware and software systems.
• Troubleshoot installation and configuration issues via remote tools and clear communication.
• Develop and update installation guides and remote support docs.

Skills

Remote support

Technical installations

Networking concepts

Diagnostics tools

Communication skills

Tools

Remote access software

Video conferencing tools

Diagnostic utilities

Job description

About the Role

Our client is actively seeking a skilled Field Installation Technician to join their fully remote team, serving clients across South Africa with a particular focus on the North West region. This role involves the remote guidance and oversight of equipment installations, troubleshooting complex technical issues via video and remote access tools. You will play a vital role in ensuring that clients can successfully install and operate their systems with expert remote support. This position demands strong technical aptitude, excellent communication skills, and the ability to guide users through intricate processes from a distance.

Key Responsibilities

• Provide expert remote guidance and support for the installation of complex hardware and software systems.
• Troubleshoot installation and configuration issues using remote diagnostic tools and user communication.
• Develop and update installation guides and remote support documentation.
• Conduct remote assessments of client environments to ensure readiness for installation.
• Collaborate with on-site client contacts to resolve technical challenges effectively.
• Maintain detailed records of all remote support interactions and installation successes.

Requirements

• Proven experience in technical installations or field service, with a strong emphasis on remote support capabilities.
• Excellent understanding of hardware, software, and networking concepts.
• Proficiency with remote access software, video conferencing tools, and diagnostic utilities.
• Strong problem-solving skills and the ability to explain technical procedures clearly.
• Excellent communication and interpersonal skills, with a patient and customer-focused demeanor.
• Ability to work independently and manage time effectively in a remote work setting.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and online certifications.
• A collaborative and innovative remote work environment.