Remote Technical Support Engineer - Systems

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 720,000; Full time

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer specializing in systems to join their globally distributed team. You will provide high-level technical assistance for complex systems and infrastructure, diagnosing issues across servers, networks, and operating environments while coordinating with customers in multiple time zones.

You will diagnose and troubleshoot software and hardware problems using remote tools, contribute to knowledge bases, and guide customers through

Qualifications

• Bachelor's degree or equivalent practical experience in CS or related field.
• Experience as Technical Support Engineer or Systems Administrator with remote support.
• Strong knowledge of Windows/Linux OS, networking (TCP/IP, DNS, DHCP), and virtualization.

Responsibilities

• Provide advanced remote technical support for servers, networks, and cloud infrastructure.
• Diagnose and resolve complex software/hardware problems using remote tools.
• Collaborate with engineering to identify root causes and drive product improvements.
• Create and maintain technical docs and troubleshooting guides.
• Guide customers through configuration, deployment, and maintenance remotely.
• Act as escalation point for challenging issues and ensure timely resolution.

Skills

Remote support

Troubleshooting

System analysis

Communication

Education

Bachelor's degree in CS or related

Tools

Docker

Kubernetes

AWS

Azure

GCP

Job description

About the Role

Our client is seeking an experienced Remote Technical Support Engineer specializing in systems to join their globally distributed team. This position is integral to providing high-level technical assistance and problem resolution for complex systems and infrastructure. You will work remotely, collaborating with customers and internal teams to troubleshoot, diagnose, and resolve intricate technical challenges. This role demands a deep understanding of system architecture, networking, and operating systems, combined with exceptional communication skills to effectively support clients across various time zones, fostering a culture of remote excellence and technical mastery.

Key Responsibilities

• Provide advanced technical support and troubleshooting for complex system issues, including servers, networks, and cloud infrastructure.
• Diagnose and resolve intricate software and hardware problems, utilizing remote diagnostic tools and methodologies.
• Collaborate with engineering and product teams to identify root causes of recurring issues and drive product improvements.
• Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Guide customers through advanced configuration, deployment, and maintenance procedures remotely.
• Act as a technical escalation point for challenging customer issues, ensuring timely and effective resolution.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven experience as a Technical Support Engineer, Systems Administrator, or similar role, with a focus on remote support.
• In-depth knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and virtualization technologies.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is highly desirable.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences remotely.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work environment with flexible working hours.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Opportunities for continuous learning, certifications, and professional development in cutting-edge technologies.