Remote Technical Support Engineer - Klerksdorp Region

Placements24; Klerksdorp; Hybrid; ZAR 248.000 - 386.000; Vollzeit

Benefits dieser Stelle

Fully remote work arrangement

Flexible working hours

Professional development opportunities

Collaborative remote team environment

Zusammenfassung

Placements24 is seeking a skilled Technical Support Engineer to join their remote-first team serving clients across the Klerksdorp and North West region and beyond. The role focuses on diagnosing and resolving complex technical issues for a diverse user base.

You will work remotely, collaborating via phone, email, and video, and contribute to maintaining system stability, supporting cloud platforms, and improving infrastructure.

Qualifikationen

• Proven experience as a Technical Support Engineer or similar role, preferably remote.
• Proficient with Windows, macOS and Linux; solid networking knowledge.
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Excellent problem-solving and communication skills for remote support.
• Ability to work independently with minimal supervision.
• Scripting skills (Python, PowerShell) are advantageous.
• Relevant IT certifications (CompTIA A+, Network+, CCNA) preferred.

Aufgaben

• Provide advanced technical support to end-users and internal teams via remote channels.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Install, configure, and maintain software applications and operating systems.
• Document technical procedures, solutions, and troubleshooting guides.
• Manage and monitor IT systems and infrastructure, ensuring uptime and security.
• Collaborate with development teams to identify and resolve product bugs.
• Contribute to the knowledge base with detailed technical solutions.
• Provide training and guidance to users on best practices.

Kenntnisse

Technical problem-solving

Remote work experience

Strong communication

OS knowledge (Windows/macOS/Linux)

Networking knowledge

Cloud platforms familiarity (AWS/Azure

Scripting (Python/PowerShell)

Independent worker

Ausbildung

CompTIA A+

CompTIA Network+

CCNA

Tools

AWS

Azure

Google Cloud

Jobbeschreibung

Placements24 is seeking a skilled Technical Support Engineer to join their remote-first team serving clients across the Klerksdorp and North West region and beyond. The role focuses on diagnosing and resolving complex technical issues for a diverse user base.

You will work remotely, collaborating via phone, email, and video, and contribute to maintaining system stability, supporting cloud platforms, and improving infrastructure.