Remote Technical Support Engineer

Placements24; Upington; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Company-provided equipment

Profit sharing

Medical aid and life insurance

Job summary

Placements24 is seeking a Remote Technical Support Engineer for a global cloud infrastructure leader. You will provide advanced support to enterprise clients, troubleshoot complex cloud, server, and network issues, and contribute to knowledge sharing from your home office.

Join a world-class remote engineering team delivering reliable, scalable cloud services. Excellent diagnostic and communication skills are essential, along with a strong technical foundation and a proactive problem-solving

Qualifications

• 4–5 years in technical support or system engineering with cloud focus.
• Experience troubleshooting IT infrastructure (servers, networks, storage).
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and related services.
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Superior written and verbal communication, capable of explaining technical details to diverse audiences.
• Ability to work autonomously and manage demanding workloads remotely.
• Scripting experience (Python, Bash) is a plus; relevant certifications are desirable.

Responsibilities

• Provide advanced technical support for cloud infrastructure services to enterprise clients.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze system logs, performance metrics, and error reports to identify root causes.
• Escalate unresolved issues to senior engineers or development teams with thorough documentation.
• Develop and maintain detailed technical documentation, including guides and best practices.
• Collaborate with client technical teams to implement solutions and ensure successful integration.
• Participate in on-call rotation to provide 24/7 support for critical client issues.
• Stay current with emerging cloud technologies and industry trends.
• Contribute to internal knowledge sharing and training for support teams.
• Ensure client satisfaction through prompt, accurate, and professional technical assistance.

Skills

Cloud troubleshooting

Remote work autonomy

Diagnostic skills

Communication skills

Scripting (Python/Bash)

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

GCP

Job description

About the Role

Our client, a global leader in cloud infrastructure solutions, is actively seeking a highly skilled Remote Technical Support Engineer to join their world-class, fully remote engineering team. This position offers the unique opportunity to provide advanced technical support to enterprise clients, troubleshoot complex system issues, and contribute to the development of cutting-edge cloud services, all from the convenience of your home office. The ideal candidate possesses a deep technical background, exceptional diagnostic skills, and a proactive approach to problem-solving. This role requires a commitment to delivering timely and effective solutions to ensure client operational continuity. The position is based in the vast and resource-rich region of Upington, Northern Cape, ZA , but the work itself is entirely remote, allowing flexibility across South Africa. Our client fosters a culture of innovation, continuous learning, and empowering its remote workforce. You will be instrumental in maintaining our client's reputation for reliability and technical excellence.

Key Responsibilities

• Provide advanced technical support for cloud infrastructure services to enterprise clients.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze system logs, performance metrics, and error reports to identify root causes.
• Escalate unresolved issues to senior engineers or development teams, providing comprehensive documentation.
• Develop and maintain detailed technical documentation, including troubleshooting guides and best practices.
• Collaborate with client technical teams to implement solutions and ensure successful integration.
• Participate in on-call rotation to provide 24/7 support for critical client issues.
• Stay current with emerging cloud technologies and industry trends.
• Contribute to internal knowledge sharing and training sessions for support teams.
• Ensure client satisfaction through prompt, accurate, and professional technical assistance.

Requirements

• Minimum of 4-5 years of experience in technical support or system engineering, with a focus on cloud technologies.
• Proven expertise in troubleshooting complex IT infrastructure environments (servers, networks, storage).
• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and related services.
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Superior written and verbal communication skills, capable of explaining intricate technical details to diverse audiences.
• Demonstrated ability to work autonomously and manage demanding workloads in a fully remote setting.
• Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
• Relevant industry certifications (e.g., CompTIA Cloud+, AWS Certified SysOps Administrator) are highly desirable.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Must have a reliable high-speed internet connection and a dedicated home office setup.

Benefits

Our client offers a highly competitive salary, substantial performance-based bonuses, and a comprehensive benefits package including medical aid, life insurance, and a retirement fund. Embrace the ultimate work-life balance with a fully remote position, allowing you to work from anywhere in South Africa. While the role is remote, our client has a presence and supports local talent in areas like Upington, Northern Cape, ZA . Benefit from continuous learning opportunities, professional certifications, and significant career advancement potential within a global organization. Join a cutting-edge company that values technical expertise and employee well-being. Additional benefits include company-provided equipment and potential for profit sharing. This role offers the chance to work on challenging projects and make a significant impact in the cloud computing landscape.