Support Agent

Placements24; East London; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly hours

Health benefits and wellness

Job summary

Placements24 is seeking a motivated Support Agent to join a fully remote team. You will handle customer inquiries via email, chat, and phone, providing clear guidance and troubleshooting basic issues from home.

The role requires strong communication, a patient demeanor, and the ability to manage time effectively in a remote setup. Training and development opportunities are available within a collaborative virtual team.

Qualifications

• Experience in a support role, customer service, or helpdesk.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.

Responsibilities

• Respond to inquiries via email, chat, and phone with speed and accuracy.
• Provide clear product, service, and policy information.
• Troubleshoot and resolve common issues; escalate complex cases.
• Document interactions and solutions in the support system.
• Identify recurring issues and report trends to management.
• Contribute to knowledge base articles and resources.

Skills

Customer service

Communication

Time management

Remote work

Education

High school diploma

Tools

Ticketing system

CRM

Job description

About the Role

Our client is seeking a highly motivated and reliable Support Agent to join their fully remote team. This role is essential for providing excellent customer support across various communication channels. You will be the first line of defense for customer inquiries, assisting them with product-related questions, troubleshooting basic issues, and guiding them towards resolutions. This fully remote position requires strong communication skills, a patient demeanor, and the ability to manage your workday effectively from home. We are looking for individuals who are passionate about helping customers and contributing to a positive brand reputation, working collaboratively within a virtual team environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with speed and accuracy.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve common customer issues, escalating complex cases when necessary.
• Document customer interactions and solutions meticulously in the support system.
• Identify and report recurring issues or trends to the management team.
• Contribute to the creation of knowledge base articles and support resources.

Requirements

• Previous experience in a support agent , customer service, or helpdesk role.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive monthly salary.
• Fully remote work environment with flexible hours.
• Comprehensive health and wellness benefits.
• Opportunities for training and professional development.
• A supportive and collaborative remote team culture.