Remote Technical Line Engineer - 2nd/3rd Line IT Support

Future Teams; Gauteng; Remote; ZAR 350,000 - 650,000; Full time

Job summary

Future Teams is seeking a Technical Line Engineer to joining their service desk team working with a UK-based client. This remote role welcomes applicants located anywhere in South Africa and offers the chance to deliver 2nd and 3rd line IT support to a wide client base.

You will resolve complex issues, provide remote assistance, and manage tickets via phone, email, and a helpdesk system while collaborating with technical teams to ensure high-quality IT infrastructure services.

Qualifications

• Experience delivering 2nd/3rd line IT support.
• Strong remote communication skills.
• Ability to manage tickets using a helpdesk system.

Responsibilities

• Deliver 2nd and 3rd line IT support and resolve complex issues.
• Provide remote technical support to clients.
• Manage support tickets via phone, email, and internal helpdesk system.

Skills

2nd line support

3rd line support

Remote support

IT service desk

Job description

Future Teams is seeking a Technical Line Engineer to joining their service desk team working with a UK-based client. This remote role welcomes applicants located anywhere in South Africa and offers the chance to deliver 2nd and 3rd line IT support to a wide client base.

You will resolve complex issues, provide remote assistance, and manage tickets via phone, email, and a helpdesk system while collaborating with technical teams to ensure high-quality IT infrastructure services.