Technical Line Engineer

Future Teams; Gauteng; Remote; ZAR 350,000 - 650,000; Full time

Job summary

Future Teams is seeking a Technical Line Engineer to joining their service desk team working with a UK-based client. This remote role welcomes applicants located anywhere in South Africa and offers the chance to deliver 2nd and 3rd line IT support to a wide client base.

You will resolve complex issues, provide remote assistance, and manage tickets via phone, email, and a helpdesk system while collaborating with technical teams to ensure high-quality IT infrastructure services.

Qualifications

• Experience delivering 2nd/3rd line IT support.
• Strong remote communication skills.
• Ability to manage tickets using a helpdesk system.

Responsibilities

• Deliver 2nd and 3rd line IT support and resolve complex issues.
• Provide remote technical support to clients.
• Manage support tickets via phone, email, and internal helpdesk system.

Skills

2nd line support

3rd line support

Remote support

IT service desk

Job description

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Technical Line Engineer

Future Teams

Posted today

Job Description

Our UK-based client is a leading IT Managed Services Provider, recognised as one of the best companies to work for in 2024 and proudly certified as a B Corp. They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values.

As part of their ongoing growth, they are looking to hire a Technical Line Engineer to join their dynamic service desk team. This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities:

• Deliver 2nd and 3rd line technical support and resolve complex IT issues
• Provide remote technical support
• Manage support tickets via phone, email, and internal helpdesk system
• Collaborate with