Technical Line Engineer

Future Teams

South Africa

Remote

ZAR 527,797 - 879,662

Full time

14 days+

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Job summary

A leading IT services provider is seeking a remote Technical Line Engineer to deliver IT support for UK-based customers. Candidates should have at least 2 years of experience in IT support, strong networking knowledge, and proficiency in Microsoft Azure. This role allows you to work independently in a dynamic team environment while ensuring high-quality service delivery.

Qualifications

At least 2 years' experience in IT support or similar roles.
Strong technical background with a solid understanding of networking and infrastructure.
Experience working with Microsoft Azure environments.

Responsibilities

Deliver 2nd and 3rd line technical support and resolve complex IT issues.
Manage support tickets via phone, email, and internal helpdesk system.
Collaborate with Account Management on pre-sales technical design.

Skills

Technical support

Networking knowledge

Microsoft Azure

Troubleshooting skills

Communication skills

Ability to work independently

Organizational skills

Job description

Direct message the job poster from Future Teams

Description:

Our UK-based client is a leading IT Managed Services Provider, recognised as one of the best companies to work for in 2024 and proudly certified as a B Corp. They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values.

As part of their ongoing growth, they are looking to hire a Technical Line Engineer to join their dynamic service desk team. This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities:

Deliver 2nd and 3rd line technical support and resolve complex IT issues
Provide remote technical support
Manage support tickets via phone, email, and internal helpdesk system
Collaborate with Account Management on pre-sales technical design and planning
Deploy, configure, and maintain Microsoft Azure resources
Implement and support networking infrastructure: routers, switches, firewalls, VPNs, and Wi-Fi
Set up and manage mobile device management (MDM) platforms
Assist with installation and implementation of IT infrastructure for new projects
Maintain technical documentation for internal and client use
Participate in the standard on-call support rota

Skills, Experience & Requirements:

At least 2 years' experience in a IT support or similar roles
Strong technical background with a solid understanding of networking and infrastructure
Experience working with Microsoft Azure environments
Excellent troubleshooting and communication skills
Ability to work independently while contributing to a high-performance team
Organised and able to handle pressure in a fast-paced support environment

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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