Remote Social Media Community Lead

Placements24; Durban; Hybrid; ZAR 671,000 - 1,087,000; Full time

Benefits offered by this job

Remote work allowance

Flexible location

Health benefits

Brand impact opportunities

Professional development

Job summary

Placements24 is seeking a Remote Social Media Community Manager to foster and grow its online community. This fully remote role offers flexibility to work from anywhere, connecting with customers and brand advocates across social media.

You will be the voice of the brand, engaging in conversations, managing reputation, and gathering customer feedback to inform marketing and product improvements. The role emphasizes independence within a globally distributed team and an emphasis on e-commerce

Qualifications

• Proven experience in community management or customer-facing roles.
• Excellent written and verbal communication skills.
• Deep understanding of social media platforms and growth strategies.
• Ability to work independently and manage time remotely.
• Familiarity with e-commerce customer interactions is a plus.

Responsibilities

• Engage with online community across Instagram, Facebook, and forums.
• Monitor brand mentions and sentiment; report insights to marketing.
• Develop strategies to boost engagement, user-generated content, and advocacy.
• Moderate discussions to maintain a positive, respectful space.
• Collaborate with customer support and marketing to address feedback.

Skills

Community management

Social media engagement

Written communication

Verbal communication

Remote work

E-commerce familiarity

Job description

Placements24 is seeking a Remote Social Media Community Manager to foster and grow its online community. This fully remote role offers flexibility to work from anywhere, connecting with customers and brand advocates across social media.

You will be the voice of the brand, engaging in conversations, managing reputation, and gathering customer feedback to inform marketing and product improvements. The role emphasizes independence within a globally distributed team and an emphasis on e-commerce