Remote Senior Catering Operations Specialist

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Private health insurance

Retirement plan

Paid time off

Home office stipend

Online training & conferences

Technology stipend

Job summary

Placements24 is seeking a Senior Catering Operations Specialist to design, implement, and optimize catering strategies for remote virtual events. You will oversee logistics, quality control, and supplier networks across dispersed delivery partners, ensuring seamless service and cost efficiency.

This fully remote role requires strong project management, virtual communication, and proactive problem solving, with 7+ years in catering operations.

Qualifications

• 7+ years of progressive catering operations, event management, or related hospitality field.
• Experience managing complex logistics with remote or distributed teams.
• Proven ability to develop and implement operational strategies and process improvements.
• Strong analytical and problem-solving skills with virtual collaboration.
• Excellent communication and interpersonal skills for virtual relationships.
• Experience with CRM and project management tools.
• Bachelor's degree preferred in related field.

Responsibilities

• Design, develop, and refine operational processes for remote catering and virtual event support.
• Manage and coordinate logistics for food and beverage delivery to event attendees and participants across various locations.
• Implement and maintain rigorous quality control standards for all catering services.
• Develop and manage relationships with a network of remote suppliers, vendors, and delivery partners.
• Oversee inventory management, procurement, and cost control for remote operations.
• Troubleshoot and resolve operational issues promptly, ensuring minimal disruption to events.
• Collaborate with virtual event planners, sales teams, and client success managers.
• Analyze operational data to identify areas for improvement and implement efficiency gains.
• Develop and deliver training materials for remote catering teams and partners.
• Stay abreast of industry trends and best practices in remote operations and catering technology.

Skills

Catering operations

Logistics management

Remote collaboration

Problem-solving

Communication & negotiation

Education

Bachelor's degree in Hospitality Management, Business Administration, Supply Chain Management, or a related field

Tools

Slack

Zoom

Asana

Job description

About the Role

Our client, a leading innovator in the virtual events and remote culinary experiences sector, is seeking a highly motivated and experienced Senior Catering Operations Specialist to join their fully remote team. This is an exciting opportunity to leverage your extensive catering expertise in a groundbreaking, location-independent role. You will be responsible for designing, implementing, and optimizing catering strategies and operational processes that support a diverse range of virtual events and client engagements. Your focus will be on ensuring seamless logistical coordination, quality control, and exceptional service delivery across dispersed teams and geographically varied delivery networks. This role demands a proactive approach, exceptional problem-solving skills, and a deep understanding of supply chain management and remote team collaboration. You will play a crucial part in scaling our client's innovative catering solutions nationwide, contributing significantly to their growth and market leadership in the rapidly evolving world of remote hospitality. You will work closely with a distributed team, requiring excellent virtual communication and project management skills to achieve operational excellence without a central office.

Key Responsibilities

• Design, develop, and refine operational processes for remote catering and virtual event support.
• Manage and coordinate logistics for food and beverage delivery to event attendees and participants across various locations.
• Implement and maintain rigorous quality control standards for all catering services, ensuring consistency and excellence.
• Develop and manage relationships with a network of remote suppliers, vendors, and delivery partners.
• Oversee inventory management, procurement, and cost control for remote operations.
• Troubleshoot and resolve operational issues promptly, ensuring minimal disruption to events.
• Collaborate with virtual event planners, sales teams, and client success managers to ensure seamless service delivery.
• Analyze operational data to identify areas for improvement and implement efficiency gains.
• Develop and deliver training materials for remote catering teams and partners.
• Stay abreast of industry trends and best practices in remote operations and catering technology.

Requirements

• Minimum of 7 years of progressive experience in catering operations, event management, or a related hospitality field.
• Proven experience in managing complex logistics and supply chains, ideally with a remote or distributed component.
• Demonstrated ability to develop and implement operational strategies and process improvements.
• Strong analytical and problem-solving skills, with a knack for identifying and resolving challenges.
• Excellent communication, negotiation, and interpersonal skills, with the ability to foster strong relationships virtually.
• Proficiency in project management software, CRM systems, and common remote collaboration tools (e.g., Slack, Zoom, Asana).
• A Bachelor's degree in Hospitality Management, Business Administration, Supply Chain Management, or a related field is preferred.
• Experience in managing budgets and controlling costs in operational environments.
• Ability to work independently and manage time effectively in a remote work setting.
• A passion for innovation and creating exceptional remote guest experiences.

Benefits

• Our client offers a highly competitive salary and a comprehensive benefits package, including private health insurance, a retirement savings plan, and generous paid time off.
• As a fully remote employee, you will have the flexibility to work from anywhere in the country, enjoying a significant work-life balance.
• Opportunities for professional growth and development are abundant, with access to online training, workshops, and conferences.
• Employees also benefit from a technology stipend to support their home office setup.
• You will be part of a forward-thinking, collaborative culture that values creativity and initiative.
• This role provides a unique chance to shape the future of remote hospitality from the comfort of your own home, with continuous opportunities to expand your skills and influence.