Remote Regional Client Growth Director

TGM Research; Cape Town; Remote; ZAR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Fully remote role

B2B contract setup

Performance-based bonuses

International team

Professional development

MacBook

21 days holiday plus bank holidays

Job summary

TGM Research is seeking a Client Service Director to own regional commercial success across EMEA & America. You will lead the client service teams, set sales and account strategy, and be accountable for revenue, P&L and profitability.

The role requires strong market research background, proven sales leadership and a track record of growing accounts. You will drive high-level pitches, mentor teams, and shape proposals while collaborating with other functions to expand services and markets in a

Qualifications

• 5–10 years in market research, online panels or related industry.
• Proven track record in sales and business development.
• Experience owning regional revenue targets (P&L awareness a plus).
• Hands-on experience leading and developing a team.
• Fluent written and spoken English.
• Strong communication, negotiation and relationship-building skills.
• Entrepreneurial mindset and ownership mindset.
• P&L management experience will be an advantage.

Responsibilities

• Own the region's sales targets, P&L and profitability.
• Lead strategic sales initiatives to open new markets and drive revenue.
• Translate company strategy into action across the regional client service team.
• Lead high-level pitches, negotiations and client meetings to win new clients.
• Mentor and develop the client service team, fostering excellence.
• Set direction on sales and account management to keep clients satisfied.
• Review and approve complex proposals and quotes by juniors.
• Oversee the regional project portfolio, resourcing and timelines.
• Set sampling strategies and contribute to fieldwork quality standards.
• Provide senior oversight on complex, high-profile projects.
• Track KPIs and territory performance, identify cost-saving opportunities.
• Represent TGM Research at conferences and industry events; shape new services.

Skills

Sales & BD

Team leadership

English fluency

Negotiation

P&L management

Tools

CRM software

Data analytics tools

Job description

TGM Research is seeking a Client Service Director to own regional commercial success across EMEA & America. You will lead the client service teams, set sales and account strategy, and be accountable for revenue, P&L and profitability.

The role requires strong market research background, proven sales leadership and a track record of growing accounts. You will drive high-level pitches, mentor teams, and shape proposals while collaborating with other functions to expand services and markets in a