Group Account Director: Strategic Leader & Growth Driver

Salt Digital Recruitment; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Salt Digital Recruitment is seeking an experienced Group Account Director to act as the senior lead within a market, region, or client cluster. You will build long-term strategic partnerships with clients and oversee sourcing, management, and delivery across categories within the contractual scope.

In this role, you will manage the full client relationship lifecycle—from implementation through ongoing delivery—while ensuring commercial performance, operational excellence, and continuous

Qualifications

• Experience leading multi-market client accounts.
• Proven ability to forecast, budget, and report financially.
• Strong leadership and stakeholder management.

Responsibilities

• Act as the senior point of contact for key clients, building trusted, long-term partnerships.
• Own and drive overall account strategy, ensuring alignment with client and business objectives.
• Lead and prepare Quarterly Business Reviews (QBRs) and senior client engagements.
• Ensure a consistently high standard of service delivery across all touchpoints.
• Provide strategic direction across accounts and account teams.
• Ensure accurate and timely forecasting, budgeting, and financial reporting.
• Produce accurate quotations, proposals, and commercial documentation.
• Manage and deliver against SLAs and KPIs.
• Initiate product development and source new concepts in collaboration with operations teams.
• Proactively drive innovation aligned to brand, market, and consumer trends.
• Ensure quality control of samples, artwork, and client-ready proposals.
• Oversee order processing and invoicing to ensure accuracy and timeliness.
• Maintain and continuously update a database of local suppliers.
• Manage supplier relationships and negotiate best pricing and terms.
• Ensure suppliers meet quality, cost, and delivery expectations.
• Lead and oversee multiple account teams, providing clear direction and governance.
• Create a high-performance culture by setting expectations and recognizing delivery.
• Coach, mentor, and develop team members at all levels for long-term growth.
• Own resource planning across accounts to ensure teams are structured and balanced.
• Drive performance management processes, including goal setting and development planning.
• Identify talent and develop succession plans for leadership depth.
• Promote best-practice ways of working, driving efficiency and quality.

Skills

Strategic leadership

Client relationship management

Communication & negotiation

People management

Tools

CRM software

Project management tools

Job description

Salt Digital Recruitment is seeking an experienced Group Account Director to act as the senior lead within a market, region, or client cluster. You will build long-term strategic partnerships with clients and oversee sourcing, management, and delivery across categories within the contractual scope.

In this role, you will manage the full client relationship lifecycle—from implementation through ongoing delivery—while ensuring commercial performance, operational excellence, and continuous