Remote Receptionist & Customer Support Pro

Assist World; South Africa; On-site; ZAR 581,000 - 775,000; Full time

Job summary

Assist World is seeking a reliable Remote Receptionist & Customer Support Assistant to join a small, dedicated team serving US time zones. You will be the first point of contact for inbound calls, routing them via a decision tree and extension list, with occasional light data entry and CRM updates.

You should have 3+ years in reception or customer service, excellent English, and a polished phone presence. This role offers weekday coverage across US business hours and a chance to support a

Qualifications

• 3+ years in receptionist or customer service roles.
• Excellent spoken English with a clear, easy-to-understand accent.
• Confident and professional phone presence.

Responsibilities

• Answer inbound calls professionally and route to correct location using decision trees.
• Take detailed messages and ensure timely follow-up.
• Provide basic information based on FAQs and scripts while maintaining premium service.
• Update caller information in CRM and assist with data entry.
• Flag recurring issues to management for improvement.
• Follow scripts and SOPs precisely; suggest improvements when appropriate.

Skills

Phone etiquette

Customer service

Active listening

Tech-savvy

Excellent English

Time management

Tools

CRM software

BuilderTrend

Google Workspace

Job description

Assist World is seeking a reliable Remote Receptionist & Customer Support Assistant to join a small, dedicated team serving US time zones. You will be the first point of contact for inbound calls, routing them via a decision tree and extension list, with occasional light data entry and CRM updates.

You should have 3+ years in reception or customer service, excellent English, and a polished phone presence. This role offers weekday coverage across US business hours and a chance to support a